(Apply in 3 Minutes) Customer Support Team Lead

1 week ago


Bengaluru, India CARS24 Full time

What will you drive?

- Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
- Monitor daily operations, call quality, and ensure SLA adherence.
- Communicate and collaborate effectively with internal and external stakeholders.
- Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in, etc.).
- Analyze performance metrics, generate reports, and drive data-backed decision-making.
- Drive initiatives to improve customer experience and reduce friction across touchpoints.
- Manage escalations, ensure timely resolution, and identify process gaps.

Who are we looking for?

- Minimum 4 years of call center experience, with at least 1 year in a team lead role.
- Fluency in at least 3 southern Indian languages (Tamil, Telugu, Kannada, Malayalam).
- Strong communication and interpersonal skills.
- Proven experience in stakeholder management and cross-functional coordination.
- Hands-on experience in funnel management and performance tracking.
- Excellent data analysis and reporting skills (Excel, dashboards, CRM tools).
- High customer orientation and problem-solving mindset.



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