Operations - Executive (vadpe)

3 weeks ago

Bhiwandi India Blue Dart Full time

Job Description

Job Title

Operations - Executive

- Purpose

Responsible for ensuring timely, accurate and profitable delivery of Apex and Surface shipments to customers through effective management of all inbound operations at the PUD/DC

- Key Responsibilities

Responsibilities

Operational

- Supervise daily delivery activities for Apex/ Surface operations at the PUD/ Distribution Center (including EDL/ ODA deliveries) with the aim of ensuring timely, safe and profitable delivery of shipments to customers
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) for all Delivery related activities
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, regulatory hold shipments etc
- Handle all exception cases at the PUD/DC and communicate the same to Hubs, Origins and Customer Services for resolution
- Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Continuously work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Ensure that all regulatory paperwork (octroi, sales tax, etc.) is accurate and complete; Coordinate with origin/customer in case of incomplete paperwork
- Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Deliveries
- Supervise the vehicle placement at bays and monitor the carting/ loading process
- Supervise and ensure accurate tally processes for deliveries
- Ensure timely update of POD/DC's into the online system
- Monitor performance of Delivery Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

People

- Provide direction, guidance and support to the employees to help them discharge their duties effectively
- Ensure capability building for the team
- Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

Drive service quality and excellence in the PUD/ DC in terms of deliveries

- Shipments delivered as per SOPs and in compliance with timelines
- % Exceptions (relating to deliveries) closed within TAT
- % undelivered shipments
- % Return to origin (RTOs)
- Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit

Drive Operations Process Efficiency and capability

- % increase in operational productivity in the PUD / DC (measured as shipments/ employee or net stops/ employee)

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines

Drive employee morale and engagement

- PDA Attrition (%)

Eligibility

- Not in active PIP or under disciplinary action.
- Minimum educational qualification graduation in any stream.

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