Travel Consultant

4 weeks ago

Gandhinagar India Trawill Full time

Job Description

Role Overview:

We're looking for a highly motivated, customer-obsessed, and performance-driven Travel Consultant to

join our core team at Trawill. In this role, You'll be responsible for driving revenue by converting inbound

leads, upselling/cross-selling travel packages, understanding customer's travel needs, crafting

customized luxury travel plans, and delivering a flawless journey from planning to post-trip follow-up.

This is a role for someone who thrives on consultative selling, enjoys designing meaningful travel

experiences, and is looking for long-term growth within a fast-evolving travel startup.

Key Responsibilities:

- Convert qualified leads into successful bookings through insightful consultation and persuasive selling.
- Design and customize interest-based travel itineraries that align with client preferences and budgets.
- Provide expert advice on destinations, accommodations, activities, visas, and flights.
- Own the entire sales cycle from inquiry to booking, on-trip support, and post-trip feedback.
- Consistently follow up via calls, WhatsApp, and email to drive timely conversions.
- Upsell and cross-sell relevant add-ons and premium experiences to increase revenue per client.
- Maintain accurate and up-to-date records in the CRM; ensure high standards of process hygiene.
- Follow internal SOPs diligently across communication, documentation, and coordination workflows.
- Leverage AI tools (e.g., ChatGPT, itinerary builders) to streamline proposals and improve efficiency.
- Ensure post-sales service excellence by proactively resolving client queries or trip-related issues.
- Take complete ownership of assigned tasks and consistently meet or exceed performance targets.

Experience:

- Minimum 3 years of experience in B2C/B2B travel sales, tourism, or hospitality.
- Strong exposure to international destinations, customer servicing, and package pricing.

Skills:

- Excellent communication, negotiation and persuasion skills.
- Comfortable using AI-based tools (ChatGPT, itinerary generators, etc.) for travel planning and communication.
- Strong grasp of CRM platforms.
- Self-disciplined, organized, and goal-oriented.
- Comfortable working in a target-driven and fast-paced environment.

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