▷ [26/09/2025] Sales Administration Officer - OCA

4 weeks ago

Pune India Michelin Full time

Job Description

Sales Administration Officer - OCA

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Role and Responsibilities

- Should be able to work in EUR shift (1130PM to 930 PM)

Commercial Terms and Conditions (CTC) & price management

Analyses and challenges feasibility of commercial terms and conditions, based on business requirements
. Verifies accuracy and consistency of collected data before entering them in the information system
. Sets up the prices and commercial terms and conditions in the information system
. Identifies rejections and manages the correction in the information system.
. Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data

Request Management
. Captures customer's requests & claims related to commercial terms and conditions and prices
. Analyses and provides issue resolution or appropriate answer
. Contacts, follows up and closes the loop with customer
. Performs root cause analysis and implements corrective actions to eliminate reoccurrences
. Shares recurring problems with the relevant internal partner(s) in order to find solutions

Financial transactions traceability
. Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
. Produces and archives all supporting materials according to the rules in force in the territory covered

Apply and improve work methods
. Applies legal, fiscal and internal control rules (including embargo's rules).
. Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction

Internal control:
. Ensures both operations and projects are compliant with Internal Control requirements
. Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
. Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams

Educational Requirements

- Masters/Bachelor degree in Accounting, Finance or Business Administration

Work Experience

- Minimum of 2-3 years of experience in OTC/Order Management preferably Cash application
- Has exposure to Commercial terms & conditions defining and application.

Competencies

- Strong analytical & reporting Skills
- Good Interpersonal and communication skills to effectively work with the team. A team player.
- Should work under pressure Self starter
- Strong communication skills.
- Proficiency in Microsoft Office applications (primarily Excel)
- Conflict Management, Problem Solving, Customer Centricity and people handling

Preferred Skills

- Experience in complex Order Management System (Oracle) & other ERP applications.
- Skilled in all Microsoft Office applications specifically for Advanced Microsoft Excel.

Knowledge in Power BI/Automation tools is preferrable

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