Service Deivery Manager
2 days ago
Job Description Role Overview: We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills. Key Responsibilities: - Act as the support lead for application support activities - Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments - Act as the point of escalation for priority incidents and drive root cause analysis - Provide L2/L3 support for a complex, Java-based global application - Lead investigation and resolution of production issues - Support deployment and release activities for upcoming versions - Collaborate with the onshore team and guide offshore support engineers - Ensure timely and quality resolution of incidents within SLA - Maintain and update operational documentation, support runbooks, and issue logs - Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.) Required Skills: - Strong Java troubleshooting and debugging skills to analyse and resolve application issues - Knowledge of Servlets, JSP, and JDBC for application issue triaging - Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring - Familiarity with IBM Liberty and Tomcat for app deployment and monitoring - Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands Must-Have: - Java Application Support - SQL/PLSQL - Linux/Unix - L2 Support - Lead Support Good-to-Have: - HTML/CSS - Javascript - Servlets, JSP, and JDBC - Shell/Bash,c/c++ Eligibility / Qualifications: - Education: 10 +2 +3 - Experience : 10 to 15 yrs
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Service Deivery Manager
3 days ago
Cochin, Kerala, India Getinz Techno Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Service Delivery ManagerExperience: 10 to 15 yearsWork arrangement& Location:Regular day shifts from our Kochi officeNight or early morning shifts can be handled remotely (work from home)Notice : immediate to 30 days About the Company:A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany,...
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Service Delivery Manager
2 weeks ago
Cochin, Kerala, India Getinz Techno Services Full time ₹ 6,00,000 - ₹ 9,00,000 per yearService Deivery Manager -GAD Job Title: Service Delivery ManagerExperience: 10 to 15 yearsWork arrangement& Location:Regular day shifts from our Kochi officeNight or early morning shifts can be handled remotely (work from home)Notice : immediate to 30 days About the Company:A publicly listed European IT consultancy and software engineering firm,...
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Service Coordinator
2 weeks ago
Ernakulam, India TEQSERV Technical Service Full timeOur company looking for Female service coordinator for a service center Job role is to allocate jobs to technicians, collecting bills and handling customer inquiry, submitting reports Those who have experience in customer service field and Knowledge in excel will get preference Qualification : Plus two Skill: Time Management Skill, Age: 25 - 35 Work...
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WORKS MANAGER
4 weeks ago
Cochin / Kochi / Ernakulam, India Regal Consulting Full timeJob Description Description We are seeking an experienced Works Manager / Service Head for our established firm specializing in commercial vehicles. The ideal candidate will have a proven track record in service management, demonstrating leadership and operational excellence to drive our service department towards achieving high standards of customer...
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IT Service Desk Technician
2 days ago
Cochin / Kochi / Ernakulam, India Rig Technologies Full timeJob Description - Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues - Respond to requests in our IT Service Management (ITSM) tool in a timely manner - Follow documented processes to assist and troubleshoot - Document details from investigating and troubleshooting calls and...
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Service Manager
2 weeks ago
Cochin, Kerala, India Palal Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per yearIf you are interested you can share your updated CV to or Job Summary:The Service Manager will lead and manage the service department, ensuring smooth workshop operations, high-quality customer service, achievement of revenue targets, and adherence to company standards.Key Responsibilities:Plan, organize, and supervise overall service operations.Ensure...
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Service Manager
5 days ago
Cochin, Kerala, India Career Byte Techno Solutions Full time ₹ 6,00,000 - ₹ 8,50,000 per yearKey Responsibilities:· Lead and manage the service department, including technicians, service advisors, and support staff.· Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.· Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.·...
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Cluster Manager
16 hours ago
Cochin / Kochi / Ernakulam, India Bigbasket Full timeJob Description Role & responsibilities Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. - Responsible for P&L...
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Area Service Incharge
5 days ago
Chennai, Ernakulam, Hyderabad, India Run Service Infocare Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRoles & Responsibilities:Ensure strict compliance with organizational processes and policies in all service operations.Drive consumer satisfaction goals, including Net Promoter Score (NPS) and Consumer Effort Score (CES).Implement, review, and enhance field service operations to improve efficiency.Deliver operational KPIs related to both service quality and...
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Service Manager
2 weeks ago
Cochin, Kerala, India Litmus7 Full time ₹ 1,04,000 - ₹ 1,30,878 per yearThis role will be to provide Service Governance support and assist in the successful delivery of Projects by coordinating specific activities which could include but not be limited to, Critical Incident Management, PIR and closureScheduling and running CAB meetings and publishing reports, document management, Project level critical data tracking and Project...