Service Deivery Manager

3 weeks ago

Cochin Kochi Ernakulam, India Getinz Techno Services Full time

Job Description Role Overview: We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills. Key Responsibilities: - Act as the support lead for application support activities - Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments - Act as the point of escalation for priority incidents and drive root cause analysis - Provide L2/L3 support for a complex, Java-based global application - Lead investigation and resolution of production issues - Support deployment and release activities for upcoming versions - Collaborate with the onshore team and guide offshore support engineers - Ensure timely and quality resolution of incidents within SLA - Maintain and update operational documentation, support runbooks, and issue logs - Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.) Required Skills: - Strong Java troubleshooting and debugging skills to analyse and resolve application issues - Knowledge of Servlets, JSP, and JDBC for application issue triaging - Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring - Familiarity with IBM Liberty and Tomcat for app deployment and monitoring - Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands Must-Have: - Java Application Support - SQL/PLSQL - Linux/Unix - L2 Support - Lead Support Good-to-Have: - HTML/CSS - Javascript - Servlets, JSP, and JDBC - Shell/Bash,c/c++ Eligibility / Qualifications: - Education: 10 +2 +3 - Experience : 10 to 15 yrs

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