Service Deivery Manager
1 week ago
Job Title: Service Delivery Manager Experience: 10 to 15 years Work arrangement& Location: Regular day shifts from our Kochi office Night or early morning shifts can be handled remotely (work from home) Notice : immediate to 30 days About the Company: A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany, founded in 1997, offering consulting and bespoke software solutions across sectors like automotive, banking, healthcare, and more. Its Kochi subsidiary serves as an offshore and regional delivery center in India, employing around 69 people and certified as a Great Place to Work, fostering a collaborative, growth-oriented culture. Role Overview: We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills. Key Responsibilities: Act as the support lead for application support activities Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments Act as the point of escalation for priority incidents and drive root cause analysis Provide L2/L3 support for a complex, Java-based global application Lead investigation and resolution of production issues Support deployment and release activities for upcoming versions Collaborate with the onshore team and guide offshore support engineers Ensure timely and quality resolution of incidents within SLA Maintain and update operational documentation, support runbooks, and issue logs Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.) Required Skills: Strong Java troubleshooting and debugging skills to analyse and resolve application issues Knowledge of Servlets, JSP, and JDBC for application issue triaging Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring Familiarity with IBM Liberty and Tomcat for app deployment and monitoring Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands Must-Have: Java Application Support SQL/PLSQL Linux/Unix L2 Support Lead Support Good-to-Have: HTML/CSS Javascript Servlets, JSP, and JDBC Shell/Bash,c/c++ Eligibility / Qualifications: Education: 10+2+3 Experience : 10 to 15 yrs Other Details: Notice Period: immediate to 30 days/ preferred 10th Oct Work Type: Full-time / Contract
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Service Deivery Manager
3 weeks ago
Cochin / Kochi / Ernakulam, India Getinz Techno Services Full timeJob Description Role Overview: We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate...
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kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Kochi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Area Service Manager
4 weeks ago
Kochi, India TTK Prestige Ltd Full time- Position Title –Area Service Manager - Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam) - Total Experience - 8 to 16 Years - Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered) - Reporting to Regional Service Manager - Direct Reporting -...
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Area Service Manager
4 weeks ago
Kochi, India TTK Prestige Ltd Full time- Position Title –Area Service Manager - Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam) - Total Experience - 8 to 16 Years - Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered) - Reporting to Regional Service Manager - Direct Reporting -...
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Area Service Manager
2 days ago
Kochi, India TTK Prestige Ltd Full time- Position Title –Area Service Manager- Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam)- Total Experience - 8 to 16 Years- Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)- Reporting to Regional Service Manager- Direct Reporting - Yes...
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Head of Service Management
5 days ago
Kochi, India Peoplefy Full timePosition: Sr General Manager (Service)Location: Kochi, KLExperience: 12+ Years of experience in automobile service operations, with at least 5 years in a leadership or department head role.Role ObjectiveLead the regional service operations across Kerala to ensure outstanding customer experience, operational excellence, and profitability.Key...
