Service Advisor

6 days ago

Cochin Kochi Ernakulam, India Caspian Management Services LLP Full time

Job Description A service advisor is responsible for greeting customers, listening to their vehicle concerns, scheduling appointments, and communicating between customers and technicians to ensure smooth service. Key Responsibilities - Welcome customers and ask about their vehicle issues or service needs. - Schedule and manage service appointments and keep customers updated on progress. - Explain repair plans, estimated costs, and warranty coverage to customers. - Work with technicians to accurately describe customer concerns and ensure proper repairs are made. - Handle billing, payments, and necessary paperwork for services performed. - Build and maintain strong customer relationships for repeat business and satisfaction. Skills and Requirements - Strong communication and customer service skills. - Ability to understand vehicle maintenance and repair basics. - Good organizational and time management abilities. Service advisors play a vital role in making sure customers feel informed and supported throughout their vehicle's service experience. Spotlight - Annual leaves, Performance bonus, Health & insurance, Health insurance, Life insurance

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