Service Advisor

1 day ago

Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

Automotive Service Advisor
- Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of changes in cost and completion times.
- Ensure clear and precise service invoices that shows parts, labor and lubricant charges.
- Promote Value Added Services to Customers.
- Plan and act as per monthly targets for the workshops.
- Take all necessary actions to resolve customer complaints as per promised time.
- Ensure all customer vehicles are clean and ready according to the promised delivery time.
- Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction.

Qualification: Diploma/Degree in Automobile/Mechanical Engineering

Experience: Min 1 year in the same field

**Salary**: Up to 20000 (Hike from current salary)

Pay: Up to ₹20,000.00 per month

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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