Manager - Voice Core Ops

Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role TM Voice/VOLTE Ops Job Level/ Designation M1 Function / Department Cluster Core Ops Location MPC Job Purpose Responsible for operations and maintenance of Circle Voice and VoLTE CLOUDs along with managing configuration changes and support new implementations/Expansion. KPI based Analysis, managing system uptime , perform routine O&M activities, Coordination with different functions and supporting business deliverables will be the key focus points .. Key Result Areas/Accountabilities - Ensure 99.999% CLOUD System Uptime and Regular Backups - Hardware fault rectification and maintenance - Responsible for alarm clearance in the nodes in coordination with respective functions - KPI analysis based on tools ( Anritsu) and perform corrective actions - Customer complaints resolution with in TAT - Report based analysis and augmentation of Break IN/Breakout POI with MGCF - Routing Changes and VOLTE specific configuration change in TAS/CFX - Announcement Changes and Loading for new requirements - Routing table/Roaming configuration /other circle connectivity configuration related Audit and correction - Coordination with INM/CHM/CODE for new implementation/augmentation / Migration. - Spare Management and related database updating and tracking - Report generation Core Competencies, Knowledge, Experience - In-depth understanding and hands on working experience on various core nodes like MSS, MGW, VoLTE CORE - Command level knowledge of configuration in core Nodes of different vendors and Signaling. - Clear understanding of all types of call flows for VOLTE and CS core - Understanding of Cloud and IP infra - Trace analysis (Wireshark/system specific) and troubleshooting skills including knowledge of various protocols like ISUP, SCCP, MAP, BICC, SIP, and Diameter. - Knowledge in Telco cloud architecture - Should be Good team player and should have good communication skills. - Analytical, Reasoning and logical thinking skills - Positive Attitude towards problem solving, learning new things, adopt changes Must Have Technical / Professional Qualifications BE/B Tech (Electronics and Telecommunications) with 4-6 years of relevant experience. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership