Store Manager

3 weeks ago

Nagpur, Maharashtra, India SolarSquare Full time
Job Title: Experience Manager – SolarSquare Experience Centre Location: Pune / Nagpur Salary: Competitive as per market standards
About the Role: As an Experience Manager at SolarSquare, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience. You will lead a team of Experience Leads, oversee facility management, coordinate in-store and kiosk operations, and handle escalations. Your role is crucial in driving store targets, optimizing lead conversions, and providing valuable insights to the central team.
Key Responsibilities:
Store Management & Operations
● Oversee daily store operations, ensuring a smooth and premium customer experience.
● Manage store facilities, including security, cleanliness, and maintenance.
● Ensure seamless coordination of kiosks, BTL activities, and in-store events.
● Maintain a high-energy, customer-first environment at the store.
Team Leadership & Training
● Lead, train, and mentor the Experience Leads to enhance customer engagement.
● Conduct regular performance reviews, sales meetings, and skill development sessions.
● Drive a target-oriented approach and motivate the team to achieve sales goals.
Customer Experience & Lead Conversion
● Monitor and optimize the lead conversion funnel, ensuring high engagement and conversion rates.
● Analyze store traffic, customer demographics, and buying behavior to enhance strategy.
● Support Experience Leads in closing deals and managing escalations.
● Ensure smooth coordination of Design Evaluation Visits (DEV) with the operations team.
Sales Performance & Target Achievement
● Drive store sales, monitor performance metrics, and implement improvement strategies.
● Track and analyze store conversions, footfall, and revenue generation.
● Identify and implement new initiatives to improve lead-to-sale conversion rates.
Expansion & Strategic Insights
● Scout locations for new stores based on foot traffic and audience insights.
● Provide detailed reports on store performance, customer insights, and conversion data.
● Coordinate with the central team to provide feedback on sales performance and operational challenges.
Requirements:
● 5+ years of experience in retail sales and store management, preferably in solar, real estate, financial products, or high-value consumer goods.
● Strong leadership skills with experience in team management and training.
● Proven ability to drive sales, handle escalations, and optimize store performance.
● Experience in CRM tools, sales funnel tracking, and data-driven decision-making.
● Excellent communication, negotiation, and problem-solving skills.
● Passion for renewable energy and sustainability is a plus.

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