Customer Care Executive

4 days ago

Mohali India TaskUs Full time

Job Description About TASKUS: - TASKUS is a leading global outsourcing provider dedicated to providing exceptional support for high-growth, innovative companies. We are seeking talented, experienced professionals to join our Mohali team and deliver world-class service to our international clientele. The Role: Teammate (Customer Care Representative):- We are hiring highly motivated and customer-centric individuals to join our team as a Teammate (Customer Care Representative) at our Mohali, Punjab facility. In this role, you will be the primary point of contact for customers, providing excellent support, resolving issues, and ensuring a positive customer experience across various channels. Key Responsibilities :- - Customer Interaction: Handle inbound and outbound customer inquiries, questions, and complaints via phone, email, chat, or social media with professionalism and empathy. - Issue Resolution: Diagnose, troubleshoot, and resolve complex customer issues efficiently and effectively, ensuring first-call resolution where possible. - Information Management: Accurately document all customer interactions, resolutions, and feedback in the CRM system. - Adherence to Standards: Maintain a high level of performance, quality, and adherence to established service level agreements (SLAs) and company policies. - Continuous Improvement: Proactively identify and escalate recurring customer issues or process gaps to management for continuous improvement. Essential Requirements :- - Experience: Minimum 1+ years of total work experience in a customer service or BPO environment. - International BPO Experience (Mandatory): Prior experience working with an International Voice Process or supporting global customers is essential. - Education: A graduate degree from a recognized university. - Communication Skills: Exceptional verbal and written communication skills in English, with a neutral accent and the ability to articulate complex information clearly. - Technical Aptitude: Proficient computer skills and the ability to navigate multiple systems simultaneously. - Availability: Willingness to work in rotational shifts, including nights and weekends, based on business requirements. Why Join TASKUS - Opportunity to work with leading global brands. - Competitive compensation and benefits package. - A vibrant, supportive, and growth-oriented work culture. - Clear pathways for career progression and professional development. Interested candidates who meet the above criteria are invited to share their updated CV/Resume immediately with: Email: [Confidential Information] We look forward to receiving your application

  • Customer Care Executive

    11 hours ago

    Mohali, India Talent Belter Full time

    **Customer Care Executive** **Salary: ₹18,000 to ₹22,000 + ₹200 to ₹900/day Incentives + Excellent Benefits + Conveyance Allowance + Cab Service Provided** **Location: Sector 74, Mohali (Cab service available for Kharar and Landran areas)** **Timings: 7 PM to 5 AM (1:10-hour break)** **Responsibilities**: - Initiate outbound calls to generate...

  • Customer Care Executive

    5 days ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,36,000 - ₹ 3,72,000 per year

    Job description:We are hiring Customer Care Executives (International) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from Customer Care...

  • Customer Care Executive

    7 days ago

    Mohali, India BLD outsourcing Services Pvt Ltd Full time

    **Customer Care Executive Job Description** We have urgent requirement of Customer Care Representative (Non - voice Process) **BLD OUTSOURCING SERVICES Pvt. Ltd.** Company **Work Location: -** Sec-67, Mohali, Punjab, 160062 **Roles and Responsibilities: - ** - BPO/ Customer care representative will manage inbound and outbound chat. - Previous experience...

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India ZAPBUILD TECHNOLOGIES Full time ₹ 4,20,439 per year

    Job description:This is a full-time on-site role for a Customer Care Executive, located in Chandigarh. The Customer Care Executive will be responsible for day-to-day tasks including managing customer support, ensuring customer satisfaction, delivering excellent customer service, and effectively communicating with clients. The role also involves supporting...

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India We Win Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionWe Win Limited is the world's largest non-emergency integrated grievance provider, specializing in GovTech, Digital CX, Workforce Analytics, and GCC setup. With over two decades of expertise, We Win delivers excellent third-party customer service in 20 languages to more than 100 different businesses across the country. As Central India's...

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India Merlin Enterprises Full time ₹ 3,06,000 - ₹ 3,96,000 per year

    We are hiring candidates for Customer Care Executives in Mohali & Chandigarh locationsProfile:-Customer Care ExecutiveEducation:-Any GraduateExperience:-Freshers5 days or 6 days workingJob Requirements:The candidate should be fluent in EnglishComfortable in rotational Night ShiftsResponsibilities:To handle international Inbound callsTo answer customer...

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India ONOC Full time ₹ 3,72,000 per year

    We're Hiring | Customer Care Executive – Chat Process (Work From Office – Mohali)Are you someone with excellent communication skills and a strong command of grammar and typing?This is your chance to join a growing team in a dynamic chat process roleRole: Customer Care ExecutiveProcess: Chat SupportLocation: Mohali (Work from Office)Working Days: 5.5...

  • Customer Care Executive

    2 weeks ago

    Mohali, India FiveScribe Full time

    A Customer Care Executive, also known as a Customer Service Representative or Customer Support Agent, plays a vital role in ensuring customer satisfaction and maintaining positive relationships between a company and its customers. The job description of a Customer Care Executive typically includes the following responsibilities: **Problem Solving**:...

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India 42bbef89-4e46-46f6-ad23-99906c21135b Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEyeTGlobal Pvt. Ltd. is a leading provider of IT Augmentation and consulting services, dedicated to driving innovation and digital transformation. Our team of experts excels in connecting highly skilled IT professionals with organizations across various industries. We specialize in strategic IT consulting services, helping businesses...

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Gemlay jewels Pvt Ltd Full time

    **Role Description** This is a full-time on-site role for a Customer Care Executive at GemlaySoft located in Chandigarh, India. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, effective communication, and supporting sales initiatives on a day-to-day...