▷ (Apply in 3 Minutes) Trainer - Bpo (2-5 Yrs) Gurgaon/gurugram (sales Management)

3 weeks ago


Gurgaon Haryana, India Horizon8 Builders & Consultant Pvt . Ltd Full time

Key Responsibilities - Conduct new hire training sessions for voice non-voice and blended processes - Develop and update training modules manuals and assessments - Evaluate trainees performance through tests role-plays and mock calls - Provide regular coaching feedback and performance improvement plans - Collaborate with operations and quality teams to identify training needs - Ensure training completion within defined timelines and quality standards - Maintain reports of training progress attendance and assessment results - Conduct refresher training sessions for existing employees to improve productivity and quality - Stay updated with BPO industry trends client requirements and training methodologies Requirements - Bachelor s degree in any discipline preferred - Minimum 2 years of proven experience as a Trainer in the BPO industry voice non-voice - Strong presentation and facilitation skills - Excellent communication skills English mandatory additional languages an advantage - Proficient in MS Office Word Excel PowerPoint - Ability to engage participants and adapt training methods to different learning styles - Strong knowledge of BPO processes customer service and quality standards ref updazz com


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