Customer Service Executive
3 weeks ago
Job role: Customer Service Executive
Location: Thane, Andheri East, Navi Mumbai and Malad
Salary: 3 LPA - 4.5 LPA
Roles and Responsibilities
1. Handle inbound and outbound calls for international customers professionally and efficiently.
2. Address customer queries, resolve complaints, and provide accurate information regarding products and services.
3. Maintain high-quality standards and ensure first-call resolution.
4. Update customer records and document interactions in the CRM system.
5. Collaborate with the team to meet and exceed customer satisfaction and performance targets.
6. Follow up on customer inquiries and escalate unresolved issues to the appropriate departments.
7. Adhere to company policies, processes, and compliance requirements.
Requirements
Experience: 6 months - 5 years in voice process
Education: Graduation in any stream.
Language Proficiency: Exceptional verbal and written English communication skills.
Technical Skills: Basic computer knowledge and typing skills.
Availability: Flexible to work night shifts, weekends, and rotational offs.
Key Skills
- Excellent customer handling and problem-solving abilities.
- Positive attitude and ability to work under pressure.
- Team player with good interpersonal skills.
- Strong listening and active communication skills.
Perks and Benefits
- Competitive salary package with performance-based incentives.
- Transportation provided for night shifts.
- Opportunity to work in a dynamic and professional environment.
- Training and career growth opportunities.
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