Customer Service Executive

3 weeks ago

Thane, India Hyrmus Full time

**Job Description: Customer Service Executive**
**Role**: Customer Service Executive (BPO)
**Processes**:

- TATA SME (B2B Sales)
- JFL (Domino’s)
- Unity Outbound
- Gynoveda
- Golden
- ICICI Prudential/SBI Renewals (Reminder Calls)
- Tata Digital (Sales Process)

**Location**:
TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705

**Industry**: BPO
**Employment Type**: Full-Time

**Role Overview**:
As a Customer Service Executive at 1 Point 1 Solution, you will handle diverse responsibilities across multiple processes, including sales, renewals, and customer interactions. This role is ideal for dynamic individuals looking to grow in the BPO sector.

**Key Responsibilities**:

- Handle outbound calls for B2B sales, renewals, and customer engagement.
- Provide excellent customer service and resolve queries efficiently.
- Promote sales and renewals through effective communication.
- Maintain accurate records of customer interactions and follow-ups.

**Eligibility Criteria**:

- **Educational Qualification**: Minimum HSC Passout/Graduate.
- **Language Proficiency**: Fluency in English and Hindi.

**Documents Required**:

- Aadhaar Card
- PAN Card
- 10th Marksheet
- 12th Marksheet
- Bank Details
- Experience Letter (if applicable)
- Two Passport-Sized Photos

**Perks and Benefits**:

- Salary up to ₹30,000 per month.
- Opportunities for growth and learning in the BPO sector.
- Work in a supportive and dynamic environment.

**Application Process**:
Walk-in for an interview at the given address:
**C/42, Pawane Village Rd, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705**

Join us and be a part of a team that values hard work, customer satisfaction, and professional growth.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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