Team Lead

3 weeks ago

Kolkata West Bengal, India Amazon Full time

DESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We re seeking a Team lead for our Delivery center In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan Title Team Lead Location Kolkata Essential Functions - A graduate with 1-3 yrs of experience in a customer facing environment warehousing logistics or manufacturing - Strong execution skills action oriented go getter - Resourceful to identify the way to get things done using limited resources - Ability to work under pressure situations - Ability to work in ambiguous situations and to come out with solutions as per the situations faced - Good people management skills - Comfortable with reading writing and communicating in English - Proficiency in MS Excel Key job responsibilities We re seeking a Team lead for our LM operations In this role you will be responsible for Managing on a daily basis end to end operations for either one large site or a combination of small sites Executing inbound and outbound operations Meeting customer facing metrics while maintaining cost targets and upholding safety and morale of the team reporting to you Driving performance management of your team members Preparing and implementing training and development plans for associates Continuously improve the delivery process and attain a sustained level of delivery performance improvement Conducting 4M and 5S audits for the delivery station on a daily basis Stand-in for Area Manager Ability to manage day and night shifts A day in the life 1 Managing station operation by focusing on high bias for action 2 Be customer obsessed in terms of handling customer escalation ensuring good delivery experience 3 Having good analytical deep dive skill 4 managing large yellow green badge AA BASIC QUALIFICATIONS - Speak write and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Bachelor s degree Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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