Team Lead

2 days ago

Kolkata West Bengal India, West Bengal TP Full time

Teleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support)


Location: Kolkata


Roles and Responsibilities


  • Be responsible for the team’s overall performance.

• Ensure timely and effective completion of assigned tasks.

• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).

• Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).

• Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.

• Provide the team with a vision of the process objectives.

• Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.

• Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

• Facilitate problem solving and collaboration.

• Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.

• Keep the Managers/Leaders informed of task accomplishment, issues and status.

• Focus on accelerating teams’ performance.

• Understanding towards business/organization objectives.

• Willingness to add value to company’s Culture, Mission and Vision


Desired Candidate Profile

Proven work experience as a team leader or supervisor

• In-depth knowledge of performance metrics

• Organizational and time-management skills

• Decision-making skills

• Degree in Management or training in team leading is a plus

  • Good PC skills, especially MS Excel

• Excellent communication and leadership skills


Preferred Skills:

  • Strong communication skills in English


Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

  • Operations Team Lead

    2 weeks ago

    Kolkata, West Bengal, India, West Bengal TP Full time

    Teleperformance Kolkata is HIRING for a global e-commerce giant! We're looking for: Team Leaders – Operations What you bring:✅ 1-3+ years' experience in BPO as Team Lead Operations (International Process experience will be preferred)✅ Proven team handling and KPI delivery experience✅ Excellent communication & people management skills✅ Hunger to...

  • Team Lead-Talent Acquisition

    2 weeks ago

    Kolkata, West Bengal, India, West Bengal CLIRNET Full time

    Company: myMD Healthcare Pvt. Ltd.Location: KolkataMode: On-siteRoles and Responsibilities:- Lead a team of recruiters to meet hiring goals and objectives- Develop and implement recruitment strategies to attract top talent- Collaborate with hiring managers to understand staffing needs and requirements- Conduct interviews and make hiring decisions- Manage the...

  • Data Management Team Lead

    3 days ago

    Kolkata, West Bengal, India, West Bengal Elevarae Full time

    Excited to stay in the IT software product space and working with a team, building cutting-edge products at the intersection of GenAI and data transformation?Our client is seeking a Data Management Lead to join their R&D team in Kolkata. The ideal candidate will have 10-15 years of experience in data management and will lead their efforts in developing and...

  • Team Lead- Quality Process

    2 weeks ago

    Siliguri, West Bengal, India, West Bengal Moon Beverages Ltd Full time

    Role Purpose: To lead the end-to-end beverage processing operations ensuring consistent product quality, compliance with food safety standards, cost optimization, and adherence to Coca-Cola Operating Requirements (KORE) while driving a culture of safety, sustainability, and continuous improvement. Production & Process Management: Plan, organize, and monitor...

  • Team Lead

    1 week ago

    Kolkata, West Bengal, India ITC Foods Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Team Lead at ITC Foods Limited, located in Kolkata. The Team Lead will be responsible for managing and supervising a team, overseeing day-to-day operations, ensuring project deadlines and targets are met, and maintaining high standards of quality and...

  • Team Lead

    2 days ago

    Kolkata, West Bengal, India NexEvara Services LLP Full time ₹ 2,16,000 - ₹ 5,44,674 per year

    Position OverviewField Sales Team Lead - MECFunction Related Activities/Key ResponsibilitiesAs a Team Lead, you will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. We are looking for someone who understands what it takes to motivate and lead a team. Someone to develop a firm...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Amazon Full time US$ 40,000 - US$ 80,000 per year

    DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're...

  • Team Lead

    6 days ago

    Kolkata, West Bengal, India Geotech Infoservices Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the RoleGeoTech Infoservices Pvt. Ltd. is seeking a Lead Python Developer to join our growing team of skilled technologists. In this role, you will take ownership of complex and high-impact software solutions, leveraging the power of Python and modern data processing tools. You'll lead a team of developers while also being hands-on with codedesigning,...

  • Inside Sales Specialist

    6 days ago

    Kolkata, West Bengal, India Lead Height Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position: Sales Closing ManagerAbout the Role:TheClosing Managerwill be responsible for converting scheduled meetings into successful business deals. You will lead presentations (online/offline), explain service packages, handle client queries, and ensure successful closures.You'll work closely with the opener team and ensure every lead is effectively...

  • Market Research Lead

    1 week ago

    Kolkata, West Bengal, India, West Bengal iMerit Technology Full time

    Job Title: Market Research LeadLocation: Kolkata, India (Hybrid)Reporting To: Director, Demand Generation About iMerit : iMerit is a leading AI solutions company, delivering high-quality data for machine learning andartificial intelligence applications. Our data labeling technology and GenAI services are utilizedby Fortune 500 companies across various...