Gainsight Administrator

Job Description

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it

As a Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment.

You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand Gainsight adoption, and help CSM/AM/TAM teams drive value for customers throughout their lifecycle. Some of your responsibilities will include:

Key Responsibilities

- You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things.
- You'll help to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations).
- Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides
- Help in developing training sessions for our team members on using our workflows like a pro. You'll share tips and tricks to ensure everyone gets the most out of Gainsight.
- You'll oversee our Customer Success processes, ensuring everything is mapped out and documented clearly.
- You'll design smart rules that analyze all the data we collect from our customers, and trigger actions for the Customer Success team to engage with customers.
- We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends.

Qualifications

- Total 3 years of experience and 2+ years Gainsight administration.
- Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles.
- Demonstrated experience with project management, business analysis, and solving problems with a systems mindset.
- Understanding of data structures, data modeling, and database management is nice to have.
- Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards).
- Have a natural curiosity in improving Acquia's customer engagement and process efficiency.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.