(High Salary) Resolution Analyst

3 weeks ago


Thane India Rezolution Full time

Job Description

Position & Location

Resolution Analyst (Senior Tele-Collections Role) Rezolution Performance Centre, Wagle Estate, Thane

Salary

4.24.8 LPA + incentives (up to 150%) up to 11.2 Lakh a month

About the Role

A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.

Key Responsibilities

- Manage high-value/complex overdue accounts through professional telephonic communication.
- Negotiate structured repayment solutions aligned with client policies.
- Achieve recovery and resolution targets with accuracy and compliance.
- Handle escalations requiring deeper negotiation and conflict resolution.
- Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
- Document commitments, call outcomes, and resolutions in CRM systems.
- Act as a role model for junior tele-collection officers through consistent performance.
- Share portfolio insights and customer behavioral patterns with team leads.

Key Skills and Attributes

- Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)
- Strong negotiation, persuasion, and conflict-resolution skills.
- Resilience, empathy, and professionalism.
- Ability to manage stress and high-pressure recovery conversations.
- Proficiency in digital CRM tools and call logging.

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Eligibility Criteria

- Minimum fixed salary of 3.6 LPA in current/previous role.
- 23 years experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.
- Strong communication skills in both English and Hindi.
- Willingness to undergo psychometric assessment.
- Age: Preferably 2230 years.

Compensation and Benefits

- Fixed Salary: 4.2 4.8 LPA + upto 150% incentive
- Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).
- Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.

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Work Timings

Monday to Saturday 9:30 AM to 6:30 PM (Roster-based).

About the Company

Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.

Why Join Us

- Premium Role: Transition into a senior, performance-driven role.
- High Earnings Potential: Incentives can double your fixed pay.
- Growth Pathway: Progress into team lead and strategy roles within 1218 months.
- Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.

How to Apply

Send your resume to [Confidential Information]. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.


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  • Resolution Analyst

    2 weeks ago


    Thane, India Rezolution Full time

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    Thane, India Rezolution Full time

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    2 weeks ago


    Thane, India Rezolution Full time

    Position & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...