(High Salary) Resolution Analyst
3 weeks ago
Job Description
Position & Location
Resolution Analyst (Senior Tele-Collections Role) Rezolution Performance Centre, Wagle Estate, Thane
Salary
4.24.8 LPA + incentives (up to 150%) up to 11.2 Lakh a month
About the Role
A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.
Key Responsibilities
- Manage high-value/complex overdue accounts through professional telephonic communication.
- Negotiate structured repayment solutions aligned with client policies.
- Achieve recovery and resolution targets with accuracy and compliance.
- Handle escalations requiring deeper negotiation and conflict resolution.
- Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
- Document commitments, call outcomes, and resolutions in CRM systems.
- Act as a role model for junior tele-collection officers through consistent performance.
- Share portfolio insights and customer behavioral patterns with team leads.
Key Skills and Attributes
- Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)
- Strong negotiation, persuasion, and conflict-resolution skills.
- Resilience, empathy, and professionalism.
- Ability to manage stress and high-pressure recovery conversations.
- Proficiency in digital CRM tools and call logging.
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Eligibility Criteria
- Minimum fixed salary of 3.6 LPA in current/previous role.
- 23 years experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.
- Strong communication skills in both English and Hindi.
- Willingness to undergo psychometric assessment.
- Age: Preferably 2230 years.
Compensation and Benefits
- Fixed Salary: 4.2 4.8 LPA + upto 150% incentive
- Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).
- Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.
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Work Timings
Monday to Saturday 9:30 AM to 6:30 PM (Roster-based).
About the Company
Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.
Why Join Us
- Premium Role: Transition into a senior, performance-driven role.
- High Earnings Potential: Incentives can double your fixed pay.
- Growth Pathway: Progress into team lead and strategy roles within 1218 months.
- Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.
How to Apply
Send your resume to [Confidential Information]. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
1 week ago
thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
2 days ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
1 week ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
2 weeks ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
