Resolution Analyst

5 days ago


Thane, India Rezolution Full time

Position & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.Key Responsibilities- Manage high-value/complex overdue accounts through professional telephonic communication.- Negotiate structured repayment solutions aligned with client policies.- Achieve recovery and resolution targets with accuracy and compliance.- Handle escalations requiring deeper negotiation and conflict resolution.- Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.- Document commitments, call outcomes, and resolutions in CRM systems.- Act as a role model for junior tele-collection officers through consistent performance.- Share portfolio insights and customer behavioral patterns with team leads.Key Skills and Attributes- Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)- Strong negotiation, persuasion, and conflict-resolution skills.- Resilience, empathy, and professionalism.- Ability to manage stress and high-pressure recovery conversations.- Proficiency in digital CRM tools and call logging.-Eligibility Criteria- Minimum fixed salary of ₹3.6 LPA in current/previous role.- 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.- Strong communication skills in both English and Hindi.- Willingness to undergo psychometric assessment.- Age: Preferably 22–30 years.Compensation and Benefits- Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive- Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).- Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.-Work TimingsMonday to Saturday – 9:30 AM to 6:30 PM (Roster-based).About the CompanyRezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.Why Join Us?- Premium Role: Transition into a senior, performance-driven role.- High Earnings Potential: Incentives can double your fixed pay.- Growth Pathway: Progress into team lead and strategy roles within 12–18 months.- Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.How to ApplySend your resume to Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.


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    1 week ago


    Thane, India Rezolution Full time

    Position & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...

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    thane, India Rezolution Full time

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