
Resolution Analyst
1 week ago
Position & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.Key ResponsibilitiesManage high-value/complex overdue accounts through professional telephonic communication.Negotiate structured repayment solutions aligned with client policies.Achieve recovery and resolution targets with accuracy and compliance.Handle escalations requiring deeper negotiation and conflict resolution.Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.Document commitments, call outcomes, and resolutions in CRM systems.Act as a role model for junior tele-collection officers through consistent performance.Share portfolio insights and customer behavioral patterns with team leads.Key Skills and AttributesFluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)Strong negotiation, persuasion, and conflict-resolution skills.Resilience, empathy, and professionalism.Ability to manage stress and high-pressure recovery conversations.Proficiency in digital CRM tools and call logging.Eligibility CriteriaMinimum fixed salary of ₹3.6 LPA in current/previous role.2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.Strong communication skills in both English and Hindi.Willingness to undergo psychometric assessment.Age: Preferably 22–30 years.Compensation and BenefitsFixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentivePerformance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes).Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.Work TimingsMonday to Saturday – 9:30 AM to 6:30 PM (Roster-based).About the CompanyRezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.Why Join Us?Premium Role: Transition into a senior, performance-driven role.High Earnings Potential: Incentives can double your fixed pay.Growth Pathway: Progress into team lead and strategy roles within 12–18 months.Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.How to ApplySend your resume to Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.
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Resolution Analyst
1 week ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
6 days ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
7 days ago
Thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
3 days ago
thane, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
5 days ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
1 week ago
thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
7 days ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
6 days ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency,...
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Resolution Analyst
7 days ago
Thane, India Rezolution Full timePosition & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...
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Resolution Analyst
6 days ago
thane district, India Rezolution Full timePosition & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane Salary ₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month About the Role A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy,...