Analyst-operations Tech

You Lead the Way Weve Got Your Back With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally At American Express youll be recognized for your contributions leadership and impactxe2x80x94every colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong Join Team Amex and let s lead the way together Testing and Remediation Assurance Management team TRAM is on the cutting edge of user-facing projects from the newest mobile launch to changes in our existing portals collectively we look to ensure quality for both our American Express Customers and our internal partners We are looking for detail oriented Customer focused out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our customer How will you make an impact in this roleThis role involves working in rotational shift- window of 1 30PM- 2AM IST Developing and Executing User Acceptance Testing UAT activities that impact front back-end applications This includes Assessing the testing requirements Determining the proper test configuration and data elements Writing and executing test conditions and test scripts Recommending opportunities to automate repetitive tasks Ensuring the completion of required test documents within strict timeline Drive efficiencies to improve time-to-market Tracking and monitoring for defects raising appropriate business awareness and testing defect resolution Preparing all testing-related documentation Maintain and regularly update all project-related metrics Monitoring project progress by tracking activity resolving problems publishing status reports recommending actions and escalating appropriately Building strong working partnership with internal business partners technical partners and vendors Minimum Qualificationsxc2xb7 Testing exp is mandatory Experience exp on RALLY JIRA UAT testing is required 5 years of manual testing experience Preferred QualificationsWhat we are looking for in an ideal candidate that exemplifies strong leadership capabilities which include Ability to influence and communicate with multiple levels of leadership and across departments Ability to push back and provide alternative solutions when challenged or when risks are identified Can have an end-to-end perspective instead of having a siloed focus Has the desire to lead as well as perform user testing activities Can form a clear high-level vision of project understanding while maintaining focus on individual tasks objectives Ability to quickly identify hidden impacts and or risks Takes initiative to continually develop and learn new processes and methods its quick to adapt to ongoing changes in the enterprise Functional knowledge of testing systems e g CA Agile Central Rally JIRA Good understanding of end-to-end processes within GSG operations areas as well as the customer journeys Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met Proven self-starter with strong problem solving and decision-making skills Ability to assess risks and impacts to operational areas processes or to the customer Strong written and verbal communication skills along with ability to influence Applied knowledge of Microsoft Office suite of products Ability to flex work schedule to meet project demands A passion for our customers Project management SAFe Agile Scrum Product Owner Presentation delivery to Business Partners Leaders Understanding of Software Development Life Cycle SDLC Process flow mapping We back our colleagues and their loved ones with benefits and programs that support their holistic well-being That means we prioritize their physical financial and mental health through each stage of life Benefits include Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations