Client Support Relations

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role This role involves managing and optimizing IT infrastructure performing health checks and ensuring effective communication with both local and global teams The specialist will also handle project risks quality management and customer interactions particularly with Japanese clients The position requires working on innovative technologies and providing technical troubleshooting and system optimization Your responsibilities will include You ll be the mastermind behind maintaining and optimizing their systems ensuring they re always running at peak performance Coordinate and collaborate with cross-functional teams vendors and third-party suppliers Ensure delivered solutions are realized in committed time frame and meet client expectation Establish a quality management system tracking of project milestones quality and KPIs Manage project risks issues and dependencies implementing effective mitigation strategies You will interact with the Account team and Customer so you are expected to be fluent in Japanese language understanding Japanese work culture Not only will you be responsible for managing and maintaining the IT infrastructure but you ll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry You ll be at the forefront of new service preparation and change management processes constantly learning and growing your technical expertise to ensure the best outcomes for our customers In addition to Japanese language expertise your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure reliable and efficient You ll be the go-to expert for sizing and optimizing systems ensuring our customers business performance is always world-class Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career from Junior System Administrator to Architect We have opportunities for Cloud Hyperscalers that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms One of the benefits of Kyndryl is that we work with clients in a variety of industries from banking to retail Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Expertise Bilingual Skills Excellent Japanese translation and interpretation skills Experience Minimum 7 years of experience in IT infrastructure management projects Certification Japanese Language Proficiency Test JLPT level N1 N2 N3 IT Service Management Proven track record of delivering IT Service Management ITIL infrastructure projects Incident Handling Proficient in handling incidents problems and changes Technical Aptitude Strong understanding of IT environments Communication Effective communication with stakeholders in Japan and India System Administration Administration knowledge of Linux and windows OS Preferred Technical and Professional Experience Working exp on tool - Ariba SAP field glass catalyst Growth Mindset Keen on personal and professional development Customer Focus Prioritizes customer success in their work Inclusivity Naturally inclusive in working with others Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address