Jira Admin

5 days ago

Hyderabad, India Fusion Plus Solutions Full time

Job Description - Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs. - Permissions and Notifications: Manage permissions and notifications for customers and agents. - Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows. - Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design. - Workflow Automation: Create workflows using dashboards, reports, and automation. - Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices. - Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies. - Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira - Jira Administrator or Developer Knowledge - Proficiency in scripting languages (e.g., Groovy, JavaScript). - Experience with REST API and web development technologies. - Strong understanding of Jira administration and configuration, especially for service projects

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    Hyderabad, India Fusion Plus Solutions Full time

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