Quality Analyst- Sales Calls

1 week ago

India TalentGum Full time

About the Role :

o We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents. This individual will ensure that our sales representatives consistently deliver high-quality interactions with prospective customers, understand client needs deeply, and offer personalized solutions aligned with our offerings. The role will be central to identifying training needs, improving objection handling, and enhancing overall sales conversion quality.

Key Responsibilities :

 Audit & Analyze Sales Calls :

Listen to and evaluate recorded sales calls and demo sessions using a structured

assessment framework.

o Assess whether agents :

o Clearly explain the product features and benefits

o Accurately capture customer needs and preferences

o Offer relevant and customized solutions

o Handle objections with professionalism and clarity

o Follow call etiquette and brand tone

 Reporting & Documentation :

o Maintain an evaluation log of reviewed calls.

o Identify trends, gaps, and areas of improvement across teams and individuals.

o Generate periodic (weekly/monthly) quality reports with qualitative and quantitative

analysis.

o Flag critical issues that need urgent attention.

 Feedback & Coaching Collaboration :

o Share insights and findings with the Sales Leaders.

o Work alongside the training and enablement team to design intervention plans.

o Support 1:1 or group feedback sessions with sales agents to discuss performance and

areas to improve.

 Quality Framework Development :

o Help refine and enhance the call audit framework as per evolving sales goals and

customer expectations.

o Benchmark call quality standards and help drive a culture of excellence.

Qualifications :

 Proven experience in a similar QA role within sales, business development, customer support,

or training.

 Strong understanding of sales processes, customer psychology, and objection handling.

 Excellent listening, analytical, and written communication skills.

 High attention to detail and ability to work independently.

 Familiarity with CRM and call recording platforms is a plus.

What We Offer :

 Opportunity to shape the quality standards of a rapidly growing ed-tech company.

 A collaborative environment where your insights directly influence sales success.

 Growth opportunities in QA, enablement, or sales leadership.

  • Quality Analyst- Sales Calls

    1 week ago

    India TalentGum Full time

    About the Role :o We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents. This individual will ensure that our sales representatives consistently deliver high-quality interactions with prospective customers, understand client needs deeply, and offer personalized solutions aligned with our...

  • Quality Analyst- Sales Calls

    1 week ago

    India TalentGum Full time

    About the Role : o We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents. This individual will ensure that our sales representatives consistently deliver high-quality interactions with prospective customers, understand client needs deeply, and offer personalized solutions aligned with our...

  • Quality Analyst- Sales Calls

    1 week ago

    India TalentGum Full time

    About the Role : o We are looking for a meticulous and proactive professional to audit sales calls and demo sessions conducted by our agents. This individual will ensure that our sales representatives consistently deliver high-quality interactions with prospective customers, understand client needs deeply, and offer personalized solutions aligned with our...

  • Quality Analyst

    8 hours ago

    Gurugram, Gurugram, India Cyboard School Full time

    Job Description Job Description: Quality Analyst Sales (Admissions Department) Location: Gurgaon, 6 days working, onsite Department: Sales Admissions Reports To: Chief Revenue Officer (CRO), Cyboard School About Cyboard School Cyboard School is a pioneering online school revolutionizing education with innovation, accessibility, and personalized...

  • Senior Associate

    2 weeks ago

    Indore, India MediBuddy Full time

    Job Description JD: Inside Sales Quality Analyst About MediBuddy: MediBuddy is India&aposs leading digital healthcare platform offering 24x7 access to quality healthcare across India. Our Inside Sales team plays a crucial role in connecting patients with the right medical services. We are seeking a driven and detail-oriented Quality Analyst to ensure that...

  • Quality Analyst

    2 weeks ago

    Noida, India Construction Helpline Full time

    Job Description Hiring Alert: Quality Analyst Join Our Growing Team! Location: Sector 63, Noida UK Shift Timings: - First Shift: 12:30 PM 09:30 PM - Second Shift: 02:30 PM 11:30 PM Construction Helpline is hiring a Quality Analyst to monitor and evaluate international customer calls (UK-based), ensuring compliance with quality standards and delivering...

  • Quality Analyst

    3 weeks ago

    India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

  • [Only 24h Left] Quality Analyst

    2 weeks ago

    Bengaluru, India InSnap Technologies Pvt Ltd Full time

    Job Description Job Title:Sales Quality Analyst Location: Koramangala, Bangalore Experience: 13 years (preferred in Sales Quality/QA roles) Salary: Up to 7LPA Shift: US shift - 7:30PM to 5:00AM Industry: [e.g., SaaS, B2B, IT Services, etc.] Notice: Immediate Joiners required Contact: 9731129248 - Jason Lucas Email Id: [Confidential Information] Job...

  • AxisPhone:VKYC Quality Analyst

    2 weeks ago

    Noida, India Axis Bank Full time

    Job Description AxisPhone:Quality Analyst INTERNAL USAGE: No. of Vacancies: 1 Reports to: PBC: Quality Manager Is a Team leader No Team Size: NA Grade: Assistant Manager, Deputy Manager Business: Retail Banking Department: AxisPhone Sub-Department: Quality Team Location: Mumbai, Noida, Ahmedabad, Kolkata, Bangalore and Hyderabad About AxisPhone - - - - -...

  • ▷ 3 Days Left! Quality Assurance Analyst

    2 days ago

    Hyderabad, India NxtWave Full time

    Job Description Sales Quality Analyst (Call Quality Analyst) Role Purpose: To establish and maintain the gold standard for sales conversations at NxtWave, and to serve as the core human intelligence driving the development of our next-generation AI-powered call auditing platform. About the Role: We are looking for sharp, analytical, and detail-oriented...