
Urgent) Specialist
4 weeks ago
Key Responsibilities
- Perform day-to-day activities of processing market complaints as per relevant SOPs, business matrix, and SLA timelines.
- Assist in data collection and reporting of KPIs.
- Support continuous improvement initiatives in the assigned area of work.
- Manage ad-hoc projects as assigned.
- Proactively report deviations through timely escalations.
- Implement continuous process improvement projects to enhance quality and productivity.
- Maintain updated records for service dashboards, order management frameworks, and time sheets.
- Complete training on relevant procedures before undertaking any GxP activities.
- Report deliverable status regularly and continuously enhance process knowledge.
Essential Requirements
- Thorough understanding of Quality Management Systems.
- Ability to review market complaint investigation reports.
- Basic understanding of product manufacturing, pharmaceutical products, and lifecycle events.
- Familiarity with TrackWise.
- Understanding of performance KPIs.
- Proficiency in MS Excel.
- Awareness of GxP guidelines.
- Strong verbal and written communication skills in English; knowledge of other languages is an added advantage.
Desirable Requirements
- Graduate/Postgraduate in Pharmacy.
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