Officer/ Senior Officer, Customer Service Manager Clap, Consumer Banking Group

Business FunctionAs the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business - they were made just right for you Job PurposeJob starts with verification of KYC bureau reports for pre login cases and ensure the proposals are logged in as per the login checklist Initiation and follow-up with legal technical vendors for getting the reports on time Also responsible for post sanction documentations as per the disbursement checklist and sending these files to operations team for storage post disbursement Requirements Verification of files including KYCs - Maker Initiation of checks prior to assessment by credit underwriter Bureau Trigger Preparation of assessment and credit templates Coordination with third party vendor for reports as per SLA Storage of Credit file at the Hub Pricing approvals Handover of Credit file to Credit underwriter for decisioning Check completeness of Post sanction documentation Ensure receipt of title documents and vetting completion by external lawyer Share soft copes of Post sanction documentation with Central Operations for disbursal Send credit files to central Operations for Storage Handle post onboarding customer service request by co ordinating with branches Job Duties responsibilities Initiation of bureau checks before login stage Verification of login documents as per login checklist Initiation of CERSAI Fraud Legal technical once the file is logged in Preparation of credit tools for assessment Follow-up with vendors for getting the reports on time Handover of Credit file to Credit underwriter for decisioning Ensure receipt of title documents and vetting completion by external lawyer prepares the disbursal documents in coordination with centralized operations and send back to Branch for execution for Sanctioned cases Submit post sanction documentation as per the operations checklist to Central Operations for disbursal Required Experience5-10 Years of experience in Credit Processing Asset Operations Education Preferred QualificationGraduation Post GraduationCore Competencies Knowledge on Credit Tools Understanding on Legal Technical reports Vendor management Asset Operations Strategy and PlanningTechnical Competencies Ability to learn and use of Bank s internal software Proficiency in use of MS Word Excel Powerpoint OutlookWork Relationship Effective communication between self and superior Inter-personal skills team player Display of RED Attitude Reliable Easy to deal with Dependable DBS India - Culture BehaviorsDBS is committed to building a culture where all employees are valued respected and their opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Expected value driven behaviors are Ensure Customer Focus by Delighting Customers Reduce Complaints Build Pride and Passion to Protect Maintain and Enhance DBS Reputation Enhance Self Knowledge Skills and develop Competencies aimed at continuous improvement Maintain the Highest Standards of Honesty and Integrity