Officer, Customer Service Officer, Consumer Banking Group
2 days ago
Business FunctionAs the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business - they were made just for you Responsibilities Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions Process cash transactions transfer transactions and clearing of instruments Receipt processing of cheques demand drafts dividend warrants pay orders other instruments bills for deposits up to authorized limits Process requests for new account opening transaction updation etc either jointly with an officer or independently upon specific authorisation in this regard Process customer service requests Respond to customer service account inquiries such as account balances transaction details statements and fees charges Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authoritiesRequirements 2-4 years Banking Experience Graduate preferably Banking Commerce Excellent interpersonal and communication skills Ability to build strong relationships with clients Responsible Ability to meet deadlines Knowledge about internal external regulations Good Computer KnowledgeApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
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