Assistant Manager

ServiceNow ConsultantChennai Client OfficeJob Summary We are looking for a Service now Consultant and t his role is essential for ensuring that ServiceNow solutions are effectively implemented and tailored to meet the specific needs of clientsResponsibilities 1 ServiceNow Implementation Develop and support ServiceNow implementations Combine ITIL-based process consultancy with agile methods Scrum Define and tailor ServiceNow solutions to meet client requirements 2 Development and Integration Design develop and implement ServiceNow applications and modules Integrate ServiceNow with external systems and troubleshoot issues 3 Process Improvement Enhance the company s ServiceNow delivery capability Provide value-based assessments and workshops to maximize business results from ServiceNow software 4 Documentation and Training Maintain detailed system documentation including design specs maintenance troubleshooting and deployment Provide training and support to organizational teams as needed 5 Collaboration Work closely with clients and internal teams to ensure successful project delivery Align with peers to ensure delivery on time on budget and on scope Years of experience needed 3-6 year of experienceTechnical Skills Experience in ServiceNow development and IT consulting 3-6 years preferred Knowledge of IT Service Management ITIL and ServiceNow platform capabilities Familiarity with scripting languages JavaScript Python Perl etc Strong communication and presentation skills Ability to work in dynamic and fast-paced environmentsCertifications Needed NAAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Backxe2x84xa2 Transformation approach Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized C X2C2TM 1 digital experience to clients and their end customers Mphasis Service Transformation approach helps xe2x80x98shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients xe2x80x8e xe2x80x8e Equal Opportunity Employer Mphasis is an equal opportunity affirmative action employer We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex including pregnancy breast feeding and related medical conditions mental or physical disability medical conditions military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders View the EEO in the law poster view the EEO in the law supplement To view the pay transparency nondiscrimination provision please click and to view the E-Verify posting click Mphasis is committed to providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of disability to search and apply for a career opportunity please send an email to accomodationrequest mphasis com and let us know your contact information and th e nature of your request Skills PRIMARY COMPETENCY Tools PRIMARY SKILL Service Now Consultant PRIMARY SKILL PERCENTAGE 70 SECONDARY COMPETENCY ESM SECONDARY SKILL ITIL - Process Consulting SECONDARY SKILL PERCENTAGE 20 TERTIARY COMPETENCY Java Technologies TERTIARY SKILL Java Script TERTIARY SKILL PERCENTAGE 10About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings