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1 week ago
Walk-In Drive: Assistant Manager – US Residential Mortgage Service.
Role Overview:
We are seeking an experienced Assistant Manager for US Residential Mortgage Servicing . The role involves supporting mortgage operations, overseeing service delivery, and ensuring adherence to US mortgage servicing standards and client requirements.
Key Responsibilities:
- Oversee residential mortgage servicing operations, ensuring compliance with US guidelines and client expectations.
- Monitor and drive performance metrics such as turnaround times and quality benchmarks.
- Liaise with stakeholders including underwriting, client teams, and offshore/onshore collaborators.
- Assist in training or supporting junior team members.
- Identify opportunities for process improvements and participate in enhancing existing workflows.
- Prepare operational reports and ensure timely escalations and resolutions.
Candidate Profile:
- Prior experience in US Resi mortgage underwriting , preferably within operations or managerial capacity . Other mortgage experience is not eligible.
- Analytical mindset with strong attention to detail and quality orientation
- Ability to work in US shifts (Work from office only); excellent written and verbal communication skills
- Demonstrated leadership or team coordination capabilities
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