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Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa We seek a professional Specialist Associate with experience up to 2 years to join us as a Site Reliability Engineer working in the Product Reliability Engineering function who will Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Visa VAS applications Perform ongoing Proactive analysis of various Visa VAS applications to detect potential problems and actively engage facilitate the discussion to find the best possible solution Work under direct supervision to ensure on-time delivery of projects and production support plans for upgrades enhancements and deployments Work closely with service partners such as product development engineering teams to seamlessly implement the innovative solutions to improve the reliability scalability and efficiency Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors under direct supervision Actively participate in troubleshooting activities and SWAT calls and help drive investigation towards swift resolution under direct supervision Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among Visa VAS PRE and Global Operations teams Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection operations intelligent platform OIP Fault Isolation tool FIT across all VAS products Participate in on-call roster to support business including off-hours and weekends Self-motivated and have excellent interpersonal and communication skills This is a hybrid position Expectation of days in office will be confirmed by your Hiring Manager Qualifications Basic Qualifications - Minimum of 1-2 yrs of work experience with a Bachelor s Degree Preferred Qualifications - 1-2 years of relevant work experience with a bachelor s degree 1-2 years experience in working with Linux and UNIX 1-2 years experience in DevOps Production support profile working in a globally distributed team Good understanding of Gen AI based tools and some experience on AI ML based technologies Strong work ethic ability to work in fast-paced team-oriented environment with guidance and good oral and written communication skills Basic knowledge and understanding of SRE or Cloud DevOps Systemic approach to identifying problems with guidance as needed Basic level knowledge on Active-Active setup Applications Knowledge and some experience on Java J2EE Shell Python Script technologies Knowledge and some experience on Database technologies like Oracle DB2 or other relevant databases Knowledge and some experience with Service Now and ticketing workflows will be advantageous Knowledge and some experience with monitoring tools like Splunk Humio Clickhouse or any other monitoring tools processes will be advantageous Should have a technical and business mindset and have a strong work ethic self-starter ability to work in fast-paced team-oriented environment Additional Information Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law
