Site Reliability Engineer

Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa Major Responsibilities The Product Reliability Engineering PRE group prides itself in keeping the applications and systems of Visa up and running to cater to the 24 7 needs of the business We are seeking an experienced IT professional to join us as a Site Reliability Engineer working in the Product Reliability Engineering function who will Perform day-to-day site reliability engineering functions including Maintenance incident resolution change deployments for all DPS Debit DPS Prepaid VTC IPDP applications products and services Perform ongoing Proactive analysis of various API and UI based applications to detect potential problems and actively engage facilitate the discussion to find the best possible solution Work under direct supervision to ensure on-time delivery of projects and production support plans for upgrades enhancements and deployments Work closely with service partners such as product development engineering teams to seamlessly implement innovative solutions to improve the reliability scalability and efficiency Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among DPS PRE and DPS Global Operations peers Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection operations intelligent platform OIP Fault Isolation tool FIT across all DPS products Participate in on-call roster to support business including off-hours Self-motivated and have excellent interpersonal and communication skills This is a hybrid position Expectation of days in office will be confirmed by your hiring manager Qualifications Basic Qualifications Bachelors degree OR 3 years of relevant work experience Preferred Qualifications Bachelor s degree in computer science or related field 1-2 years of work experience with Production Application Support Technical Skills Must have Java NET-based API and UI applications scripting Python PowerShell Bash and databases MSSQL MongoDB Knowledge of networking operating systems AI based Skills Good to have Middleware Kafka Hazelcast big data Hadoop and Kubernetes Soft Skills Effective communication adaptability in a 24 7 environment proactive problem-solving and a commitment to continuous improvement and emerging technologies like GenAI 1-2 years of experience supporting Java or NET framework-based API and UI applications plus the scripting skills in Python PowerShell or Bash Working knowledge of Database Management Systems such as MSSQL and MongoDB Strong understanding of networking concepts protocols and architecture Strong understanding of Operating Systems Data Structures and Algorithms Cloud computing Basic understanding of middleware components Kafka Hazelcast big data frameworks such as Hadoop along with container orchestration systems like Kubernetes Basic understanding of AI frameworks and libraries Effective communicator with technical and non-technical teams including Account Management Client Services and support groups Prior experience working in shift model in 24 7 environments is a plus Prior experience working in shift model in 24 7 environments is a plus Additional Information Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law