Site Reliability Engineer

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Join us as a Site Reliability Engineer SRE and embark on an exciting journey of ensuring reliability resiliency and innovation in our information systems and ecosystems As an SRE at Kyndryl you ll be at the forefront of driving continuous improvement and delivering exceptional service to our customers Your role goes beyond traditional engineering as you ll have the opportunity to analyze business needs tackle complex problems and provide strategic advice and designs You ll be involved in every stage of the software lifecycle from building and testing to deploying changes and maintaining robust systems We re looking for a true visionary who can think strategically and help shape the future of our services Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth As an SRE you ll have the unique opportunity to work on end-to-end services spanning customer sites and platforms Collaboration and proactivity are key as you work alongside a talented team of professionals eager to make a difference You ll embrace an entrepreneurial mindset taking ownership of your responsibilities and constantly seeking innovative solutions With an unwavering focus on quality robustness and security you ll be a driving force in implementing cutting-edge tools that enhance our operations improve reliability and gather valuable feedback on our platforms Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers If you re passionate about pushing the boundaries of technology thrive in a collaborative environment and are motivated by the opportunity to shape the future of reliability engineering then we want to hear from you Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do Your Future at Kyndryl Kyndryl has a global footprint which means that as a Site Reliability Engineer at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won t find anywhere else Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Experience MS SQL with 7 years of experience in operational management including incident management and escalations Oversee maintenance and optimization of various databases ensuring reliability performance and availability Service Recovery Management System to recovery customer IT service s in response to severity incidents Engage provide subject matter expertise and create lead recovery plan Handle customer communication if required strong troubleshooting and problem solving approach performance tuning and strong architectural knowledge Conduct performance tuning activities analyze database metrics and make recommendations for improvement Lead troubleshooting and resolution of database-related issues conducting root cause analysis and implementing preventive measures Review RCA documents for quality check learnings Mentor and provide guidance to team members fostering their professional development and effectiveness Hypercare support to troubled accounts to ensure stability of IT operations Conduct Technical Heath Assessment THA to support service availability service reliability and service stability Preferred Technical and Professional Experience Degree in Computer Science Engineering or other highly technical scientific discipline Expertise with Ansible Terraform and Python Experience with distributed technologies as well as dynamic resource management frameworks such as Kubernetes Expertise in leveraging open-source tooling such as Prometheus Grafana or Loki Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address