Noc Monitoring Engineer-infrastructure Management

5 days ago

Noida, Uttar Pradesh, India Sopra Steria Full time

Company DescriptionAbout Sopra Steria Sopra Steria a major Tech player in Europe with 56 000 employees in nearly 30 countries is recognized for its consulting digital services and software development It helps its clients drive their digital transformation and obtain tangible and sustainable benefits The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all In 2023 the Group generated revenues of xe2x82xac5 8 billion The world is how we shape it Project Description Experience in Service Desk Management and Voice Support with strong communication skillsMonitor the events or alerts on monitoring tools perform initial investigation and raise with the Support team Requirements Excellent customer service skills with a high level of focus on quality First Point of Contact Serve as the initial point of contact for end-users seeking technical assistance via phone email or in-person Monitor IT infrastructure and applications using tools like CTLM Centreon Zabbix and ITSM platforms ServiceNow SMAX Handle incidents alerts and requests via ticketing tools providing first-line fixes or escalating to L2 L3 as needed Log and document incidents generate reports and track recurring issues to identify trends and potential problems Maintain ITIL-compliant procedures and update service documents SOPs and KB articles Develop dashboards for uptime availability and utilization metrics for infrastructure and applications Collaborate with the monitoring team manage shifts and provide training and documentation support Maintain and Update Service Documents and SOP Responsible for identifying potential problems and or trends of repetitive Incidents Preferred experience in cloud environments OCI Azure and certifications relevant to IT operations and monitoring Mandatory Skills Good knowledge on Service Desk with written and oral communication skills Proficiency in Operating Systems Active Directory VPN ServiceNow and ITIL practices Experience with monitoring tools like Zabbix SolarWinds Centreon CTLM and Nagios Expertise in Excel reporting PowerPoint and SOP documentation Ability to handle incidents escalate issues and ensure end-to-end resolution Willingness to work in a 24x7x365 environment Preferred SkillExperience in IBM MainframeTotal Experience Expected 01-02 yearsQualificationsMinimum graduate in any stream Additional InformationAt our organization we are committed to fighting against all forms of discrimination We foster a work environment that is inclusive and respectful of all differences All of our positions are open to people with disabilities

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