Team Leader

Job SummaryEnsure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement efficiency accuracy standards and good business processes judgement Assist the Senior Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources implementation of creative cost-reduction solutions and minimizing wastageStrategy Exhibit qualities which demonstrate the group s strategy To treat Customer s with Human touch and understand the importance at every business stage To support strategic intent on the growth of business cross functional advantage and work on cost efficiency Business To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements queries and requests from them To be aware of the business targets and ensure compliance To own the business transactions of Clients and ensure completion at all levels stages on a sustained basis Processes To ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions Processing deals as per the Departmental Operating Instructions manual customer s instructions and within the Timeliness and accuracy standards specified To ensure transactions are handled basis the criticality criteria specified on a sustained basis Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager Document checking Good understanding of ICC Rules Scrutinise documents against letter of credit and ICC rules and identify discrepancies Articulate discrepancies in a form easily understood by the client for rectification and provide suggestions where required Understand the work flow and prioritize transactions based on business and client request Acquire CDCS certification Follow PPG DOI country practices and SCB internal policies Retrieve the letter of credit from the DTP enquire into available balance past drawings SHI etc Complete E-Doc check Effective usage of TD functionality for transaction monitoring Negotiations Strong understanding and application of ICC Rules Understand the workflow and prioritize transactions based on business and client request Follow PPG DOI country practices and SCB internal policies Retrieve the letter of credit from the DTP enquire into available balance past drawings SHI etc Effective usage of TD functionality for transaction monitoring Good working knowledge on bills dispatch and Trade payment messages Guarantee Strong understanding and application of ICC Rules including URDG and ISP Understand the workflow and prioritize transactions based on business and client request Follow PPG DOI country practices and SCB internal policies Effective usage of TD functionality for transaction monitoring Good working knowledge on Guarantee text vetting processing and claim handling Acquire CSDG certification People Talent To ensure perfect planning for the day week To ensure leaves are well planned with NIL impact to service delivery to Clients To ensure good rapport is maintained with peers superiors in the team Risk Management Upholding the Values of the Group and Company at all times Compliance with all applicable Rules Regulations and Company and Group Policies To identify risk on a continual basis and derive mitigants on a sustained basis Governance Comply with Group Sanctions Policy and Procedures Comply with Local Sanctions Policy and Procedures if any Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders To effectively manage key stakeholders Country Offices Regulators Superiors Peers Subordinates Other Responsibilities Embed Here for good and Group s brand and values in Trade operations Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Multiple functions double hats To identify Continuous Improvement initiatives in simplifying the processes procedures applying LEAN techniques To identify standardization opportunities To actively participate in the C3 initiatives To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the work place Skills and Experience BANKING PRODUCTS Check Processing Operations Customer Focus OPERATIONS - BACK OFFICE Anti-money Laundering Policies and Procedures Problem Management Process Qualifications Academic Qualification Any Graduate with relevant experience of 4-5 years Relevant Trade Certification such as CDCS CSDG CTF as applicable to the role AML Sanctions Training yearly certification About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 21095