Operations

5 days ago

Gulbarga, India Scapia Full time

As a CX Operations person, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes. Key Responsibilities: Operational Management: - Oversee and manage daily operations for respective categories to ensure the seamless execution of activities - Take ownership of day-to-day operational tasks, ensuring efficient workflow and timely resolution of issues - Ensure daily/weekly data analysis and reporting of performance and insights. - Own breach metrics for the respective categories and ensure that the defined goals are met Team Collaboration and Coordination: - Collaborate closely with internal and external teams to ensure smooth process execution and effective customer issue resolution - Work with the Design team to showcase the number of customer contacts to internal stakeholders on key issues to get them prioritized. - Work with the design team on new process changes and ensure SOPs are updated regularly. - Maintain open communication with leaders to escalate and seek timely support for resolving any pending customer issues Customer Escalations and Resolution: - Work with the internal and external stakeholders to resolve escalated cases within agreed service-level agreements (SLAs). - Take full ownership of resolving customer issues with the highest priority. - Work with the design team to do RCAs on critical escalations and take corrective actions to avoid such escalations in the future Process Improvement and Feedback: - Monitor daily activities to identify process gaps and collaborate with the internal CX team to mitigate them - Suggest changes to existing SOPs and Ops processes to increase efficiency and reduce errors Skills & Qualifications: - 8- 10+ years of overall experience in a corporate or business environment, with a minimum of 4 - 5 years in a supervisory role overseeing small to mid-scale operations. - Experience in the Travel and Credit Cards sector is a plus. - Exceptional customer service abilities. - Strong written and verbal communication skills, with the capability to convey complex concepts clearly and concisely. - Ability to work independently as well as collaboratively with cross-functional teams. - Proficiency in data analysis, trend identification, and basic tools such as Excel, Word, and PowerPoint, along with a solid understanding of tools and technology used by the Customer Experience team. - Excellent project management and organizational skills, with the ability to handle multiple projects and meet deadlines. - Strong time management skills, with the ability to prioritize tasks effectively. - Effective problem-solving skills, including troubleshooting operational issues and optimizing processes and workflows.

  • Operations Manager

    1 week ago

    Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 7,20,000 - ₹ 79,20,000 per year

    Operations Manager is responsible for overseeing the day-to-day functioning of all operational departments within the hotel to ensure exceptional guest experiences, smooth operations, and adherence to brand standards. The role involves supervising department heads, implementing operational strategies, maintaining cost controls, and ensuring compliance with...

  • Computer Operator

    6 days ago

    Gulbarga, Karnataka, India Enerspark Power and Infrastructure Private Limited Full time

    Job Title: Computer OperatorCompany: Enerspark Pvt. Ltd.Location: Gulbarga dist. (Aland), KarnatakaExperience: Fresher to 2 yearsEmployment Type: Full-timeJob Summary:We are looking for a reliable and detail-oriented Computer Operator with Fresher to 2 years of experience. The candidate should be proficient in Kannada and English (reading, writing, speaking)...

  • Senior Operations Expert

    5 days ago

    Gulbarga, India Randstad Enterprise Full time

    5-10 yrs of experience Extensive experience in MSP operations, process governance, VMS optimization, or service delivery operations in a complex, multinational environment. - Extensive knowledge of global recruitment processes, risk management, and process optimization strategies. - Strong understanding of VMS systems (preferably SAP Fieldglass), commercial...

  • Pump Operator

    2 days ago

    Gulbarga, India Nobility Business Services Private Limited Full time

    We have urgent requirements 3 Pump Operator, experience required minimum 1 Year **Job Types**: Full-time, Permanent Pay: ₹15,500.00 - ₹16,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 1 year (required) Work Location: In person

  • Director of Sales Operations

    5 days ago

    Gulbarga, India InRhythm Full time

    Who Is InRhythm? InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical...

  • Technical Program Manager – Operations

    2 weeks ago

    Gulbarga, India Sky Systems, Inc. (SkySys) Full time

    Role: Technical Program Manager Position Type: Full-Time Contract (40hrs/week) Contract Duration: 6 months+ Contract to hire. Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote - Preferably candidates living in Karnataka or willing to relocate. We’re seeking a Technical Program Manager with strong operational and financial expertise to drive...

  • Chief Executive Officer

    4 weeks ago

    Gulbarga, India CareerXperts Consulting Full time

    A Senior strategic leader responsible for end-to-end management of dealership operations across sales, service, and spares. Key Responsibilities - Lead dealership operations and drive business performance - Develop strategies for sales, service quality, and profitability - Ensure process compliance and operational excellence - Manage teams across multiple...

  • Barista Trainer

    2 weeks ago

    Gulbarga, India Cafe Coffee Day Full time

    About the Company India's largest café chain and the favourite hangout where the young at heart unwind. Popularly known as CCD. We operate through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. About the Role Looking for an experienced L&D Trainer with hands-on experience in training Baristas and store-level teams....

  • DC Manager Bangalore

    2 weeks ago

    Gulbarga, India Reliance Digital Full time

    We're Hiring: DC Manager - Bangalore Nidagatta Hoskote Reliance Digital (Electronic Supply Chain) About the Role The DC Manager will be responsible for driving efficient, safe, and cost-effective warehouse operations while ensuring timely fulfillment for all business channels. This role demands strong operational acumen, stakeholder management, and the...

  • Operations Manager

    4 weeks ago

    Gulbarga, KA, IN Gigadocs Softtech Private limited Full time

    Operations Manager is responsible for overseeing the day-to-day functioning of all operational departments within the hotel to ensure exceptional guest experiences smooth operations and adherence to brand standards The role involves supervising department heads implementing operational strategies maintaining cost controls and ensuring compliance with safety...