Customer Service Role
2 days ago
We are currently Hiring for International Non Voice Process - Customer Service AssociateContact HR Meghana 8147091039Location Bangalore Face to Face Interview If you re interested in this position you can revert me back or you can directly contact me on the above number The role of the Customer Service Associate CSA - Non Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via chat and Email- Going the extra mile to engage customers in solving issues and ensuring satisfaction- Quickly and effectively building rapport with customers while diagnosing and resolving issues- Providing white glove service and having the ability to provide an overall excellent customer experience- Managing customer expectations regarding estimated response times Requirements An obligation to deliver exceptional customer service- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions- Ability to learn new skills and quickly absorb and interpret new information products and- features from the perspective of the customer- Actively listen to the customer and show empathy and patience- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed on all calls- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators - e g Chat Quality CSAT DSAT- Attend Team Meetings additional training sessions as scheduled- Performs other duties as assigned Critical Skills Above average verbal and written communication skills - ability to speak accurately using proper grammar and good enunciation- Ability to show high emotional intelligence by remaining calm under pressure while solving the customer s concerns- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client s specific needs- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer- Ability to work in a fast-paced hectic changing environment- Ability to organize and follow-up multiple tasks details with accuracy and timeliness- Ability to operate a phone system and personal computer- Ability to adhere to all organizational policies and procedures- Ability to work a variety of shifts including days afternoons evenings weekends and holidays- Ability to perform basic mathematical functions- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsEducational Work Experience and Requirements - Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalentBenefits - An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program employee engagement activities- Free Food and Transport while working on-site- Medical Insurance ref updazz com
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Customer Support Specialist
5 hours ago
Bangalore, Karnataka, India Future role Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services Customer Support Specialist responsibilities include resolving customer queries recommending solutions and guiding product users through features and functionalities To be successful in this role you should be an excellent...
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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Customer Service International Voice
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Bengaluru, Karnataka, India Future Role Full time**Customer Service International Voice & Non-Voice Process** **Job Description**: - Provide customer support and resolve customer queries on call and chat - Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer...
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Customer Support Executive
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Customer Service Executive
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Bengaluru, Karnataka, India Future Role Full time**Flipkart - Payments ** **Customer Support - Voice Process** No.of Requirements: 100 Qualification : Any Graduate Fresher or 6+months experience Versant -4 or 5 6 Days working - 1day Rotational week off Shift - 9am to 8pm for females and 9am to 9pm for males Work from Office CTC: 20500 /- per month for fresher Take home: 15800 /- per month for...
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Customer Support Associate
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Bengaluru, Karnataka, India Future Role Full time**Customer Support Specialist: - ** **Responsibilities**: - **Troubleshoot problems** by understanding the customer’s concern and offering step-by-step help or solutions. - **Provide accurate product or service information** to guide customers and prevent confusion. - **Document conversations and updates** in the system so there’s a clear record of...
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Process Executive
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Bangalore City, Bengaluru, Karnataka, India Future Role Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Customer Service Specialist I
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Bangalore, Karnataka, India TE Connectivity Full timeJob Posting Title CUSTOMER SERVICE SPECIALIST I Job ID 135204 Job Code 30003102 Business Unit GLOBAL AUTOMOTIVE 10002006 Building TE Services India KN1 Band Level 5-4-S Hiring Manager NISHANTH MURUGESH SATHYAMURTHY Recruiter Rabiya Tasneem Relocation Yes - Domestic Travel Less than 10 Employee Referral Amount 30 000 00 Education Experience ...
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Customer Service Executive
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Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeCSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...
