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Firstsource IS Hiring- FRAUD Investigator

4 weeks ago

Bengaluru, Karnataka, India First source Full time
Job Description

Key Responsibilities:

- Respond to cases generated by the Fraud Management System (FMS) and investigate suspicious activities.
- Address internal and external information requests within agreed service levels and escalate issues where necessary.
- Analyze data to identify emerging fraud trends, patterns, and threats.
- Support fraud awareness training across departments and stay updated on industry trends.
- Review internal processes to ensure they remain effective against evolving fraud tactics.
- Work rotational shifts, including evenings and weekends, to ensure continuous support for business needs.

Key Skills & Experience:

- 2+ years of experience infraud investigation, preferably within the communications industry.
- Strong knowledge of fraud prevention strategies and Sky's products and services.
- Ability to work under pressure, meet deadlines, and ensure accuracy in real-time decisions.
- Proactive, self-motivated, and proficient in Microsoft Office with a keen interest in process improvement.
- Strong attention to detail and a clear investigative mindset to identify root causes of fraud.
- High personal integrity and professionalism when dealing with sensitive information.