Field Service Engineer

Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

The work model for the role is: #LI – Onsite.

This role is contributing to the Process Automation in Energy division in India Region.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.

• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.

• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.

• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

- You enjoy working with DCS 800xA or AC500 in the power, oil & gas, or petrochemical markets.
- You have 4 to 7 years of experience in DCS service engineering.
- You possess enhanced knowledge of process control and instrumentation in various process plants.
- You are passionate about new learning, Team management and customer management.
- You have a diploma or degree in engineering, preferably in electrical, electronics, or instrumentation.
- You are comfortable communicating verbally and in writing in English.

More about us

"The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons,
chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate,
digitalize and electrify operations, the Division is committed to supporting traditional industries in
their efforts to decarbonize. The Division also supports the development, integration and scaling up of
new and renewable energy models. The Division's goal is to help customers adapt and succeed in the
rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence
(AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve
energy, process and production efficiency, as well as reduce risk, operational cost and capital cost,
while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle."

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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