Assoc Mgr. Benefit Services

2 weeks ago

Pune Maharashtra, India Ultimate Kronos Group Full time

Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness Quality Productivity and other SLA s for the team are met Should be effectively able to manage performance of a team of 10 - 15 members Assist in the workload management and prioritization of day-to-day duties and projects Drive the establishment and refinement of the UKG Services and Support methodology and best practices Track and or project management of various projects to ensure timeliness Attend and or lead recurring service calls business reviews and project debrief for assigned customers Support managers and LT with automation and transformation projects supported by business Should be able to demonstrate ability to coach mentor guide the team Serve as first point of escalation for any issues that arise including problems with customers third parties internal teams and internal systems Monitor completion of requirements and provide leadership sign-off of processing and daily activities Communicate potential service issue or business issue to Leadership Team and draft propose correction and mitigation plan You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively Problem solving time management and priority setting skills Expected to demonstrate UKG core values Generate operational metrics to communicate and manage the performance of the production team Engage in hiring along with the manager Implement quality control measures effectively Overall 8 - 10 years of work experience in Benefits related teams with 3 years of people management experience Working knowledge of employee life-cycle U S Benefits Administration Electronic Data Interchange EDI ACA related regulations ERISA guidelines and HIPAA Compliance Technical experience with Benefit Administration Software and or other HCM Benefits Administration technology solutions preferred Strong background in customer facing deliveries Must be proficient in Microsoft Office Excel Word and PowerPoint Industry level benefits certification will be a plus Conflict resolution Ability to handle multiple tasks under stringent timelines Bachelor s Degree in Business Accounting Commerce Computer Science or a related field or equivalent work experience will be considered

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