Lead Consultant IPT/Voice Support

Job Description

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role ofLeadConsultant - IPT/Voice Support

Responsibilities

Reporting to the IS Operations Manager, Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.

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Manage and optimize Cisco Webex platforms and Control Hub.

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Integrate Webex with enterprise systems (e.g., Active Directory)

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Configuring and troubleshooting PSTN gateways on control hub

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Core Administration and Provisioning Skills like user management (Adding, modifying, and deleting users (manual, CSV, directory synchronization like Active Directory or Azure AD).

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Assigning and managing licenses (e.g., Webex Calling Professional, Basic).

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Configuring user profiles, including names, email addresses, phone numbers, and extensions.

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Setting up Single Sign-On (SSO) for seamless user authentication.

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Location Management:Creating and managing locations within an organization ,Configuring location-specific settings like routing prefixes, internal extension lengths, and allowing extension dialing between locations& Managing PSTN gateways and ensuring their secure registration for calling.

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Engineer should be able to trouble shoot Call quality issue (QOS) with help of control hub Analytics and Reporting tools.

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It would be plus if engineer can configuring hybrid services for integration with on-premises infrastructure (e.g., Cisco Unified Communications Manager).

Qualifications
Minimum qualifications
Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.

Strong technical knowledge on cloud telephony

Preferred qualifications
Strong communicator - English in spoken and written form.

Why join Genpact

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Lead AI-first transformation - Build and scale AI solutions that redefine industries

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Make an impact - Drive change for global enterprises and solve business challenges that matter

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Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

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Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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