Cec Team Leader
7 days ago
CEC Team Leader - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade ManagerJob Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per the defined benchmarks Manage Floor to monitor discipline on floor resolve officer s queries to assist customers raise issues to respective dept for resolution update officers on process product updates workstation availability shrinkage etc Manage escalated customer calls complaints with end-to-end resolution Graduate Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Leadership skills including team motivation make team adaptable to changes deliver overall SOPs etc Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Kotak Mahindra Bank
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CEC Team Leader
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Team Leader - Inbound - Credit CardsDepartment Customer Experience CenterLocation Thane/Noida/BangaloreReporting Relationship CEC Team Manager- InboundPosition Grade ManagerJob Role- Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards- Manage Team to deliver on Quality, Call productivity, Sales, and...
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Customer Experience Team Leader
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Description:Cec Verifier plays a crucial role in ensuring seamless customer experience. As a Team Leader, you will be responsible for leading a team of Cec Verifiers to deliver exceptional service.Responsibilities:Lead and motivate the Cec Verifier team to achieve productivity and quality benchmarks.Ensure timely completion of Full KYC process while...
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Cec Officer
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Officer - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities...
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Cec Officer
7 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product ...
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CEC Team Coach
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Team Coach - Correspondence - Retail LiabilitiesJob Role :The Team Coach (CCU) and Social Media team is responsible for handling a team of Email / Chat / Socialmedia from RL, CC and RA business.One on One call listening / Email Audit / Social Media resonses audit and feedback.Reresher training to enhance the skills.Drive team's performance...
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CEC-Regional Customer Engagement Manager
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionJob Role:. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team. Ensure superior...
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Cec Officer Customer Service Representative
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Title: Cec OfficerAbout the RoleWe are seeking a skilled Cec Officer to join our team at Kotak Mahindra Bank. As a key member of our Retail Liabilities department, you will be responsible for attending inbound customer calls and resolving their queries in a timely and satisfactory manner.You will identify opportunities for cross-selling banking products...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Team Leader - VKYCDepartment Customer Experience Center Location NoidaJob RoleJob Role xc2xb7 Video call customers to complete the Full KYCxc2xb7 Verify the details submitted by the customer while opening the account and Documents submitted are matchingxc2xb7 Ensure VKYC is completed by the Right Party onlyxc2xb7 Should maintain a good relationship with...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionCEC Team Leader - VKYCDepartment Customer Experience CenterLocation NoidaJob RoleJob Role:. Video call customers to complete the Full KYC. Verify the details submitted by the customer while opening the account and Documents submitted are matching. Ensure VKYC is completed by the Right Party only. Should maintain a good relationship with the...
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Cec Verifier Customer Experience Center Lead
7 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeKotak Mahindra Bank Job Description:This is a leadership position that requires strong customer service skills and experience in team management. As a Cec Verifier, you will work closely with customers to resolve their queries and provide solutions.Key Responsibilities:Work collaboratively with the team to meet customer needs and expectations.Develop and...
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Team Leader
3 weeks ago
Noida, Uttar Pradesh, India Red Kaizen Realty Full timeJob DescriptionCompany DescriptionRed Kaizen Realty is redefining commercial real estate in India by making commercial properties accessible to everyone, empowering individuals to achieve their goals. With a mission to improve people&aposs lives through innovative real estate solutions, Red Kaizen Realty is dedicated to providing opportunities for better...
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Team Leader
3 weeks ago
Noida, Uttar Pradesh, India Ocube Services Full timeJob DescriptionPosition: Team Leader - BPOLocation: NoidaCompany: Ocube ServicesRole OverviewWe are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence, meet performance goals, and maintain a high level of team engagement.Key Responsibilities- Team...
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Team Leader
4 weeks ago
Noida, Uttar Pradesh, India Ocube Services Full timePosition: Team Leader - BPO Location: Noida Company: Ocube ServicesRole OverviewWe are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence, meet performance goals, and maintain a high level of team engagement.Key ResponsibilitiesTeam Management:Supervise,...
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Team Leader
1 week ago
Noida, Uttar Pradesh, India Magicbricks Full timeJob DescriptionCompany DescriptionMagicbricks is India&aposs No 1 Property Site, providing a platform for buyers and sellers to locate properties of interest and obtain information on real estate. The company&aposs vision is to be the one-stop destination for smarter solutions related to all property needs.Role DescriptionThis is a full-time on-site Team...
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Team Leader
2 weeks ago
Noida, Uttar Pradesh, India Realty Assistant Full timeJob DescriptionCompany DescriptionRealty Assistant is a leading real estate company committed to transforming the real estate experience for individuals and businesses in India and globally. With a presence in 14 Indian cities and 4 global markets (US, Canada, UAE, Singapore), we provide seamless solutions from property discovery to investment and leasing....
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Team Leader
7 days ago
Noida, Uttar Pradesh, India Propkarmaa Full timeb Job Title Real Estate Team LeaderLocation NoidaCompany PropkarmaaAbout Us About PROPKARMAA PVT LTD We are a real estate company led by industry experts and we re looking for passionate individuals to join our Business Development Team SALARY We offer a competitive fixed salary plus incentives Job Overview We are seeking a highly motivated and...
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Cec Officer
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks ...
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Cec Officer
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Role To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks ...
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Kotak Mahindra Bank Job Opportunity
7 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeAbout This Role:We are seeking an experienced Team Leader to join our Customer Experience Center at Kotak Mahindra Bank. As a Cec Verifier, you will play a vital role in enhancing customer satisfaction and driving business growth.Key Responsibilities:Drive team performance by setting clear goals and providing regular feedback.Develop and implement strategies...
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Team Leader
3 weeks ago
Noida, Uttar Pradesh, India Demographic HR Services Full timeMEGA WALK-IN DRIVE: INTERNATIONAL BPO (VOICE) Date: 22nd February (Saturday) Time: 10:00 AM to 6:00 PM Location: Sector-2, Noida (Walking distance from Sector-15 Metro Station ) ONLY WALK-IN INTERVIEWS – NO VIRTUAL INTERVIEWS Experience Required: 1-2 Years as a Team Leader in Customer Service Voice (International Process) Previous experience in handling a...