Team Leader

3 weeks ago

Noida, Uttar Pradesh, India Ocube Services Full time
Position: Team Leader - BPO

Location: Noida

Company: Ocube Services

Role Overview

We are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence, meet performance goals, and maintain a high level of team engagement.

Key Responsibilities
  • Team Management:
  • Supervise, coach, and mentor a team of associates to achieve individual and team performance targets.
  • Manage daily operations and address team queries and challenges effectively.
  • Performance Monitoring:
  • Track team performance metrics (KPIs) such as productivity, quality, and attendance.
  • Conduct regular performance reviews and provide actionable feedback to team members.
  • Operational Excellence:
  • Ensure adherence to company policies, processes, and client SLA requirements.
  • Monitor workflow and delegate tasks to optimize efficiency.
  • Problem-Solving:
  • Resolve escalations and operational challenges proactively.
  • Analyze data and provide insights for process improvement and efficiency.
  • Communication:
  • Act as the primary liaison between team members and management.
  • Facilitate regular team meetings and ensure open communication channels.

Qualifications & Skills Required
  • Experience:
  • Minimum 2-5 years of experience in a BPO environment, with at least 1 year in a team leader role.
  • Education:
  • Graduate in any discipline (preferred).
  • Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication (verbal and written) and decision-making abilities.
  • Proficiency in MS Office tools (Excel, Word, PowerPoint).
  • Ability to work in a fast-paced and target-driven environment.

What We Offer
  • Competitive salary and incentives.
  • A supportive and growth-oriented work environment.
  • Opportunities for career advancement within the organization.

How to Apply

Interested candidates can share their resumes at bhavneetkaur@im.ocubeservices.com with the subject line: Application for Team Leader - BPO Role.

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