Technical Writer

Job Description

About KnowledgeCity

KnowledgeCity has been a leader in the eLearning industry for over 18 years, offering studio-produced online training and an advanced Learning Management System (LMS). We deliver measurable results and robust ROI for our clients, earning a reputation for top-quality products and exceptional customer service. Our mission is to help companies worldwide achieve training goals and compliance standards with ease and efficiency, fostering growth and development within organizations throughout the area.

About The Role

We are seeking a detail-oriented Technical Writer to join our team. This is a remote role, best suited for someone who thrives in an independent work environment. The successful candidate will be responsible for translating complex technical concepts into clear, concise, and easy-to-understand documentation. This includes creating and maintaining user manuals, internal knowledge base articles, tutorials, and API documentation for a diverse audience. If you possess a sharp eye for detail and the ability to proactively manage documentation projects from start to finish, we encourage you to apply.

Responsibilities

- Develop, write, and rigorously maintain clear, concise, and user-friendly knowledge base articles, FAQs, and comprehensive product documentation to support external users.
- Act as the critical bridge between technical development and the end-user by translating complex technical concepts and processes into simple, easy-to-follow, and action-oriented instructions for a global audience.
- Proactively collaborate with Product Managers, Engineers, and Support Teams throughout the development cycle to gather necessary information, validate technical accuracy, and ensure documentation is delivered on time for product releases.
- Uphold documentation integrity by performing detailed editing, updating, and standardization of all content to maintain a consistent voice, tone, and style across the entire resource library.
- Establish a feedback loop to continuously improve content quality based on key performance indicators (KPIs), including user feedback, search analytics, and support ticket data, aiming to reduce support volume.
- Manage and organize documentation assets within our knowledge base platform, ensuring effective indexing, searchability, and version control for all published materials.
- Successfully manage multiple documentation projects simultaneously, prioritize tasks effectively, and maintain high productivity in a remote and independent work environment.

Required Skills & Experience

- Proven experience as a Technical Writer, preferably for SaaS platforms or eLearning solutions.
- Exceptional English writing, editing, and communication skills.
- Ability to break down complex processes into step-by-step guides.
- Familiarity with knowledge base tools, content management systems, and SEO best practices.
- Strong attention to detail, organizational skills, and ability to work independently.

Nice-to-Have

- Experience with eLearning, instructional design, or educational technology.
- Basic understanding of graphics/screenshots/video tutorials for documentation.

Schedule

- Monday - Friday: 02:00 AM PST - 11:00 AM PST

Benefits

- Paid time off and a supportive team environment.
- Opportunities for professional growth through access to training materials and company courses.

Why Join Us

- Be part of a leadership team shaping the future of a fast-scaling SaaS organization.
- Work at the heart of innovation, learning, and technology.
- Help create an environment where teams can perform at their best.
- Competitive compensation, benefits, and growth opportunities.