Salesforce Business Analyst(FinTech)

3 weeks ago

Noida India Infrabyte Technology Full time

Job Description Role : Salesforce Financial Services cloud Business Analyst/ Consultant Must have : Admin, Techno Functional BA, Finance Industry Experience : 4+ years Main Responsibilities As the Salesforce BA Consultant /Financial Services Cloud Analyst this role will work closely with the Salesforce tech and product team to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance. - Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management. - Work with key stakeholders to ensure that To Be end user processes are appropriate, documented and understood by end users and handed over to the tech team. - Ensure a good understanding of all aspects of CRM project, both technical and non-technical. - Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability. - Business readiness - Planning and coordinating communications and training to support the Project implementation. - Manage testing and end user training, ensuring training materials are developed and shared. - Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution. Ideal Candidate - 4+ years of experience as a Salesforce Financial services cloud Consultant/Business analyst. - Experience in implementing eID&V solutions. - Experience in Financial Services Cloud and Vlocity (Salesforce Industries). - Experience in using tools like Jira and ADO - Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce. - Experience in working for a bank or a financial service institution. - Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.

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