Salesforce Business Analyst

1 week ago

Bengaluru Noida Pune, India EXL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Salesforce Business Analyst (BA)

Responsibilities

  • Gather and document business requirements from stakeholders.
  • Translate business requirements into functional specifications for Salesforce solutions.
  • Conduct backlog analysis and prioritization to ensure alignment with project goals.
  • Collaborate with Salesforce Admin and developers to ensure requirements are met.
  • Perform data readiness checks and manage data redundancy and duplication.
  • Define knowledge categories and topics for Salesforce Knowledge.
  • Conduct user journey preparations and user story reviews.
  • Assist in data modeling and ensure data integrity.
  • Develop and maintain technical documentation for business processes and requirements.
  • Facilitate workshops and meetings with stakeholders to gather requirements and provide updates.
  • Ensure best practices in business analysis and requirements gathering are followed.
  • Provide support during testing and deployment phases to ensure business requirements are met.
  • Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.

Qualifications

  • Minimum 8 years of experience as a Business Analyst in Salesforce projects.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Knowledge of Salesforce Service Cloud and Experience Cloud.
  • Familiarity with AI technologies and data management.
  • Proven experience in translating business requirements into functional specifications.
  • Experience with backlog analysis and prioritization.
  • Ability to perform data readiness checks and manage data redundancy.
  • Excellent documentation skills and attention to detail.
  • Ability to facilitate workshops and meetings with stakeholders.
  • Strong understanding of user journeys and user story reviews.
  • Experience in data modeling and ensuring data integrity.
  • Excellent leadership and management skills.

Education / Certification

  • Bachelors/University degree or equivalent experience.
  • Relevant certifications in Business Analysis or Salesforce (e.g., Salesforce Certified Business Analyst) are a plus.

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