15h Left Customer Service Representative

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health optimization on a global scale Join us to start Caring Connecting Growing together Primary Responsibilities Take chat messages per day from customers who have questions about their health benefits Support secure email inquiries Use personality and our tools to help customers through the health care benefits available to them Communicate online in a conversational manner that promotes dialogue and establishes rapport Associate must avoid poor grammar misstatements or lengthy explanation Online writing necessitates that associate have an aptitude for knowing when to apply the dos and don ts of online communication Type at a reasonable pace 30-35 words a minute WPM Provide product information use service engagement skills and efficiently use service resources Technology comfort and know-how Associate must be adept at using the Associate Workspace other technology and automation tools App Website and SMS savvy Consumers who accept an engagement will have high expectations of the associate s knowledge Associate will need to maintain a high level of familiarity with the digital property the consumer is using Read between the lines Visitors don t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement Adapt to continual change as the department fine-tunes the messaging program Maintain a healthy brand-to-consumer relationship that benefits the consumer Communicate with consumers primarily through messaging Unlike other forms of communication messaging grants both you and the consumer time flexibility and keeps you connected even after the immediate question has been answered The result is a superior customer service experience for the consumer and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regards to flexibility of work benefits and or work environment alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so NTCSR Eligibility To apply to an internal job employees must meet the following criteria Should have been in your current position for a minimum of 12 months if you have not met the recommended minimum time in role discuss your career interest with your manager and gain alignment prior to applying And share the alignment email with respective recruiter while Performance rating in the last common review cycle of Meets Expectations or higher Not be on any active CAP Corrective Action Plan or active disciplinary action Required Qualifications Any Graduate Excluding B tech MCA Proven excellent interpersonal and business communications skills - verbal and written General knowledge of computers and business operations Should have a minimum typing speed of 35-40 Words Per Minute Comfortable to work in night shift At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone - of every race gender sexuality age location and income - deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission