Language Interpreter

4 weeks ago

Noida, India BIG Language Solutions Full time

Profile: Language Interpreter - Spanish

Shift: US Shift (Rotational shift)

Joining Date: 22nd September 2025

Job Location: Sector 98, Noida

Department: Customer Support / Language Services

Job Type: Full-time

Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in English and Spanish to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities:

- Provide real-time, consecutive or simultaneous interpretation between English and Spanish during customer calls.
- Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
- Accurately relay information without adding, omitting, or distorting the meaning.
- Handle confidential and sensitive information with discretion and professionalism.
- Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
- Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
- Adhere to call handling metrics, quality benchmarks, and compliance requirements.
- Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

- Fluency in English and Spanish – spoken
- Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
- Prior experience in language interpretation is highly preferred.
- Excellent listening, retention, and note-taking skills.
- Strong interpersonal and communication skills, with the ability to maintain a professional tone.
- Ability to work in a fast-paced, high-pressure environment.
- Basic understanding of cultural sensitivities and appropriate communication etiquette.
- Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications:

- Bachelor's degree in any discipline.

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