Language Interpreter

3 days ago

Noida, India BIG Language Solutions Full time

Profile: Language Interpreter - Spanish


Shift: US Shift (Rotational shift)


Joining Date: 22nd September 2025


Job Location: Sector 98, Noida


Department: Customer Support / Language Services


Job Type: Full-time


Job Summary:

We are seeking a skilled and experienced Language Interpreter fluent in English and Spanish to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.


Key Responsibilities:

  • Provide real-time, consecutive or simultaneous interpretation between English and Spanish during customer calls.
  • Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
  • Accurately relay information without adding, omitting, or distorting the meaning.
  • Handle confidential and sensitive information with discretion and professionalism.
  • Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
  • Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
  • Adhere to call handling metrics, quality benchmarks, and compliance requirements.
  • Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.


Required Skills & Qualifications:

  • Fluency in English and Spanish – spoken
  • Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
  • Prior experience in language interpretation is highly preferred.
  • Excellent listening, retention, and note-taking skills.
  • Strong interpersonal and communication skills, with the ability to maintain a professional tone.
  • Ability to work in a fast-paced, high-pressure environment.
  • Basic understanding of cultural sensitivities and appropriate communication etiquette.
  • Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.


Educational Qualifications:

  • Bachelor's degree in any discipline.

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