Employee Relations

4 weeks ago


Vadodara, Gujarat, India Rangam Infotech Full time

ROLES RESPONSIBILITIES Filing employee complaints or concerns as well as requesting for information guidance and resolutions Providing timely follow-up for resolving all the concerns or requests Contributing to employee relations best practice education and policy development Demonstrating success establishment and maintaining credibility at all levels of the organization - with employee mentors and team Handling email enquiries and voice messages Investigating and resolving complex or critical employee relations issues in a timely and effective manner Collecting and analyzing employee feedback across all levels on a regular basis Key Responsibilities Provide exceptional customer service to Rangam s Consultants Clients Achieve a turnaround time of 24 to 48 Hrs for standard cases Get positive feedbacks on social media from consultants Be hands-on when needed Act as the Subject Matter Expert SME for all Rangam products services processes Ensure there are no communication gaps within or outside the team Prepare timely reports for other departments and coordinate with them accordingly Be a liaison between Consultants teams and departments Provide recommendations for process improvement Remarketing Redeployment - Get in touch with the candidate who are concluding within a month and work with recruiting teams to try to find them another project Work closely with Timesheets On-boarding Recruitment and respective Managers and VP of operations



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