Employee Relations Specialist
4 days ago
Role Overview
The Employee Relations Specialist will be responsible for creating a healthy and compliant workplace environment by handling employee grievances, driving engagement initiatives, ensuring adherence to labor laws, and partnering with business leaders to foster a high-performance culture. This role is crucial in supporting our internal workforce as well as deployed staff at client sites.
Key Responsibilities
- Employee Engagement & Retention
- Design and implement employee engagement activities to enhance morale, productivity, and retention.
- Conduct regular feedback sessions, stay interviews, and pulse surveys.
- Drive recognition programs and cultural initiatives.
- Employee Relations & Grievance Management
- Act as the first point of contact for employee grievances, complaints, and conflict resolution.
- Mediate disputes and facilitate fair, unbiased resolutions while maintaining confidentiality.
- Ensure clear communication of company policies, HR processes, and escalation channels.
- Compliance & Policy Management
- Ensure adherence to Indian labor laws, Shops & Establishment Act, PF, ESI, and other statutory requirements.
- Support audits, compliance checks, and timely statutory filings.
- Draft, review, and implement HR policies aligned with best practices.
- Performance & Disciplinary Management
- Support managers in handling performance concerns, disciplinary actions, and terminations.
- Document all ER cases in line with compliance requirements.
- Provide coaching to leaders and employees on people-management best practices.
- HR Operations Support
- Partner with Talent Acquisition and Delivery teams to ensure smooth onboarding/offboarding.
- Track and report attrition, absenteeism, grievances, and engagement metrics.
- Collaborate with payroll and benefits teams for employee query resolution.
Requirements
- Bachelor's / Master's degree in Human Resources, Business Administration, or related field.
- 4–7 years of HR/Employee Relations experience, preferably in staffing, outsourcing, or IT/Healthcare services.
- Strong knowledge of Indian labor laws, compliance, and statutory HR processes.
- Excellent interpersonal, conflict resolution, and communication skills.
- Ability to handle sensitive situations with empathy, fairness, and discretion.
- Problem-solving mindset with a proactive and collaborative approach.
Job Type: Full-time
Pay: ₹25, ₹46,490.24 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
Work Location: In person
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